announcement

denizenx · 5th October 2005

Notice to Owners of Sony Digital Still Camera, Camcorder, CLIÉ Handheld Computer and Professional Camcorder (DVCAM format)

03-10-2005

Thank you for your support and patronage of Sony products.

It has recently come to our attention that a limited number of Sony products that incorporate an image sensor device, or CCD, manufactured from October 2002 through March 2004 may exhibit the following condition:

When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image.

We have determined that this condition only occurs to a limited number of units, but may be accelerated if the units are exposed to high temperature and humidity environment.

In our efforts to ensure customer satisfaction, Sony will offer free out of warranty repair to the owners of applicable products exhibiting the above-mentioned condition caused by the image sensor device.

For further information on the applicable products and the repair service, please click on the following links to the respective product categories:

*Digital Still Camera
*Camcorder
* CLIÉ Handheld Computer (PEG-NZ90/G and PEG-NZ90/H)
* Professional Camcorder (DVCAM format)

Thank you for your understanding of this situation.

http://www.css.ap.sony.com/consumer/....aspx?Id=45536

Snoweagle · 6th October 2005

Hmmm means my P8 bought on 3rd jan 2004 can qualify??

denizenx · 8th October 2005

quite surprised no one took notice of this..
according to "sauces"

many other brands use the affected sony ccds. but the one quiet brand is a very prominent one.

sweat100 · 8th October 2005

I am one of the "victim" of the CCD problem. In april/may, i went to reapir my sony U20 because of this problem and paid $84 for it. The service ppl told me that it was a wear and tear problem. And i was surprised that i used my U20 much less than my trusty 707. And got more "wear and tear"??? In the end, i still paid $84 bucks for it...

Called Sony, hope to get a refund from them.

Any people, paid for the CCD repair? What are ur experiences?

qwe7410 · 9th October 2005

so will they still charge the $84 repair charge? and $10+ assessment charge?
i dun think they shud charge since the faults lie in them.

and so if say my f717 gets replaced with another ccd, will it still have the same problem?

sweat100 · 9th October 2005

The $84 includes assessment charges as well. Today i went to wisma and produced my receipt to get the refund. So people who have paid for the repair can get the fees back. I asked if the same occurances will happen again. They said they give 5yrs warranty for the CCD. I was shocked! or i hear wrongly? Is it 5mths or 5 yrs. Haha...

cciRRus · 11th October 2005

Some related articles on CCD failures:

http://www.imaging-resource.com/NEWS/1128958202.html
http://hardware.slashdot.org/article...id=233&tid=137

Adzz · 12th October 2005

i have similar problems recently. see a black purple cast on my image after the shot. LCD b4 the shoot looks fine. if i dont send for repair, does it mean it will spoil sooner or later? been using for like 1 yr, but it is now that is really happening.

chengsing · 13th October 2005

gave them a call moments ago.. asking is there is time limit to when i can send in my camera.. they said they will be extending the warranty to 5 yrs..

Del_CtrlnoAlt · 13th October 2005

CS, u should not have sold it so cheap... 5 year warranty leh!

damnit, y the stupid F828 not in the list!

dnd8008 · 13th October 2005

Originally Posted by Del_CtrlnoAlt

CS, u should not have sold it so cheap... 5 year warranty leh!

damnit, y the stupid F828 not in the list!

It also shows that the F828 is a good camera mah...

dnd8008 · 13th October 2005

Originally Posted by dnd8008

It also shows that the F828 is a good camera mah...

Heh! I just turned from a new member to a member! (>50 post) Heh heh.

WideZoom · 13th October 2005

Sent my faulty P2 for servicing to replace CCD and got it repair FOC.

Fat Fingers · 28th October 2005

how long does it take to service?
i'm in the uk now and will be back in singapore for 2 weeks.. so hopefully can get it done before i leave sg again...

thanks

WideZoom · 28th October 2005

I sent and got it back within a week.

Fat Fingers · 29th October 2005

thank you!

BBTM · 29th October 2005

Think my view cam not in the list. Phew!

5th October 2005	#1
denizenx Senior Member Join Date: Feb 2002 Location: L2TPYSG Posts: 4,514	announcement Notice to Owners of Sony Digital Still Camera, Camcorder, CLIÉ Handheld Computer and Professional Camcorder (DVCAM format) 03-10-2005 Thank you for your support and patronage of Sony products. It has recently come to our attention that a limited number of Sony products that incorporate an image sensor device, or CCD, manufactured from October 2002 through March 2004 may exhibit the following condition: When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image. We have determined that this condition only occurs to a limited number of units, but may be accelerated if the units are exposed to high temperature and humidity environment. In our efforts to ensure customer satisfaction, Sony will offer free out of warranty repair to the owners of applicable products exhibiting the above-mentioned condition caused by the image sensor device. For further information on the applicable products and the repair service, please click on the following links to the respective product categories: Digital Still Camera Camcorder * CLIÉ Handheld Computer (PEG-NZ90/G and PEG-NZ90/H) * Professional Camcorder (DVCAM format) Thank you for your understanding of this situation. http://www.css.ap.sony.com/consumer/....aspx?Id=45536 __________________ "I'm... dreaming... of a wide... angle~ Just like the ones I used to know~"

6th October 2005	#2
Snoweagle Senior Member Join Date: Jan 2005 Location: Hougang Posts: 11,828	Re: announcement Hmmm means my P8 bought on 3rd jan 2004 can qualify??

8th October 2005	#3
denizenx Senior Member Join Date: Feb 2002 Location: L2TPYSG Posts: 4,514	Re: announcement quite surprised no one took notice of this.. according to "sauces" many other brands use the affected sony ccds. but the one quiet brand is a very prominent one. __________________ "I'm... dreaming... of a wide... angle~ Just like the ones I used to know~"

8th October 2005	#4
sweat100 Member Join Date: Jul 2002 Location: Singapore Posts: 711	Re: announcement I am one of the "victim" of the CCD problem. In april/may, i went to reapir my sony U20 because of this problem and paid $84 for it. The service ppl told me that it was a wear and tear problem. And i was surprised that i used my U20 much less than my trusty 707. And got more "wear and tear"??? In the end, i still paid $84 bucks for it... Called Sony, hope to get a refund from them. Any people, paid for the CCD repair? What are ur experiences?

9th October 2005	#5
qwe7410 Member Join Date: Jan 2005 Posts: 109	Re: announcement so will they still charge the $84 repair charge? and $10+ assessment charge? i dun think they shud charge since the faults lie in them. and so if say my f717 gets replaced with another ccd, will it still have the same problem?

9th October 2005	#6
sweat100 Member Join Date: Jul 2002 Location: Singapore Posts: 711	Re: announcement The $84 includes assessment charges as well. Today i went to wisma and produced my receipt to get the refund. So people who have paid for the repair can get the fees back. I asked if the same occurances will happen again. They said they give 5yrs warranty for the CCD. I was shocked! or i hear wrongly? Is it 5mths or 5 yrs. Haha...

11th October 2005	#7
cciRRus New Member Join Date: Aug 2004 Posts: 35	Re: announcement Some related articles on CCD failures: http://www.imaging-resource.com/NEWS/1128958202.html http://hardware.slashdot.org/article...id=233&tid=137

12th October 2005	#8
Adzz Member Join Date: Jun 2004 Location: West area Posts: 1,004	Re: announcement i have similar problems recently. see a black purple cast on my image after the shot. LCD b4 the shoot looks fine. if i dont send for repair, does it mean it will spoil sooner or later? been using for like 1 yr, but it is now that is really happening.

13th October 2005	#9
chengsing Member Join Date: Aug 2003 Posts: 419	Re: announcement gave them a call moments ago.. asking is there is time limit to when i can send in my camera.. they said they will be extending the warranty to 5 yrs..

13th October 2005	#10
Del_CtrlnoAlt Senior Member Join Date: Feb 2003 Location: Outside the Dry Box. Posts: 16,342	Re: announcement CS, u should not have sold it so cheap... 5 year warranty leh! damnit, y the stupid F828 not in the list! __________________ Logging Off Permanently. Those who need to contact me will know where to contact me.

13th October 2005	#13
WideZoom Member Join Date: Mar 2004 Location: Lavender Posts: 536	Re: announcement Sent my faulty P2 for servicing to replace CCD and got it repair FOC.

28th October 2005	#14
Fat Fingers New Member Join Date: Oct 2005 Posts: 2	Re: announcement how long does it take to service? i'm in the uk now and will be back in singapore for 2 weeks.. so hopefully can get it done before i leave sg again... thanks

28th October 2005	#15
WideZoom Member Join Date: Mar 2004 Location: Lavender Posts: 536	Re: announcement I sent and got it back within a week.

29th October 2005	#16
Fat Fingers New Member Join Date: Oct 2005 Posts: 2	Re: announcement thank you!

29th October 2005	#17
BBTM Member Join Date: Nov 2004 Location: BB West Posts: 713	Re: announcement Think my view cam not in the list. Phew! __________________ Believe in yourself, dont trust other so much. :)