Page 1 of 2 12 LastLast
Results 1 to 20 of 35

Thread: Singapore customer services not up to standard

  1. #1

    Default Singapore customer services not up to standard

    Objection !!!

  2. #2
    Senior Member Sion's Avatar
    Join Date
    Jan 2004
    Location
    新天地
    Posts
    4,768

    Default Re: Singapore customer services not up to standard

    Become a good customer first before you get good service.

    Bad customers deserve bad service.

  3. #3

    Default Re: Singapore customer services not up to standard

    not only Singapore but other countries also...
    but for my personal experience, singapore's customer isn't that bad...like in the western countries, server/waiters are soooo nice because they know they deserved a 10% tip...but here in our country, they still deliver a kind of service that is acceptable with zero tip except their salaries...

    but i am sure CS customers are really nice people....haha

  4. #4
    Member Bukitimah's Avatar
    Join Date
    Nov 2010
    Location
    Singapore
    Posts
    1,261

    Default Re: Singapore customer services not up to standard

    The concept of customer is king is flawed. If you can't behave, don't expect good service. You are also giving a bad example to your child and that will affect their future.

    Try to service yorself first.

  5. #5
    Senior Member Big Kahuna's Avatar
    Join Date
    Dec 2004
    Location
    Singapore, Singapore, Singapor
    Posts
    2,127

    Default Re: Singapore customer services not up to standard

    Everyone need to learn from Japanese...their service is impeccable

  6. #6

    Default Re: Singapore customer services not up to standard

    Seriously. Good service? Which one of the below is paramount to be considered good service to you? Meaning if you had to choose 1?
    a) Efficiency?
    b) Smile?
    c) Courteous?
    d) Cheap price/Discounts/Value for money/Freebies?
    e) Flexibility?
    f) Personalised?
    g) Quality?
    h) Others

    Different products/services against different buying powers mean different expectations to what constitutes as "good service" to different people.
    An affluent person buying a luxury item may prefer Efficiency and Personalisation while a less affluent buying the same luxury item may prefer quality and price/discount/freebie. Same item, different expectations, different yard-sticks.
    A less fussy buyer of noodles may rate quality highest. (nice taste, consistency etc)
    A more fussy buyer of noodles may rate personalisation highest (no tau geh, more vinegar etc)

    If we get what we want, do we applaud or compliment? Or do we just say "it's expected", like its our god-given right?
    Why must it be "beyond the call of duty" to be considered "good service", like in P.M. Lee's examples? You mean not going beyond means not good enough?

    Until we, as a society, learn to recognise, remark and reward good service, forget about receiving/demanding for it.

  7. #7
    Senior Member Sion's Avatar
    Join Date
    Jan 2004
    Location
    新天地
    Posts
    4,768

    Default Re: Singapore customer services not up to standard

    Quote Originally Posted by Big Kahuna View Post
    Everyone need to learn from Japanese...their service is impeccable
    This is because we don't have enough Japanese FTs in service industry.

  8. #8
    Member Aron Wan's Avatar
    Join Date
    May 2014
    Location
    Singapore
    Posts
    39

    Default Re: Singapore customer services not up to standard

    There are always those customers who think their money is king and thou shall be a slave to them.
    Those people are real nasty...
    RedDot Photography By RedDot Innovations LLP
    The above is not affiliated with Red Dot Photo LLP

  9. #9
    Senior Member Big Kahuna's Avatar
    Join Date
    Dec 2004
    Location
    Singapore, Singapore, Singapor
    Posts
    2,127

    Default Re: Singapore customer services not up to standard

    Quote Originally Posted by Sion View Post
    This is because we don't have enough Japanese FTs in service industry.
    This is becoz we don't have enough AV 女优

  10. #10
    Moderator diver-hloc's Avatar
    Join Date
    Apr 2007
    Location
    Somewhere North
    Posts
    5,201

    Default Re: Singapore customer services not up to standard

    Quote Originally Posted by ninelives View Post


    No need PM Lee to said so... notice it long long time ago... the reason why I do most of my shopping online...

    Scuba & Father... For Life

  11. #11
    Member
    Join Date
    Mar 2006
    Location
    Jurong West
    Posts
    911

    Default Re: Singapore customer services not up to standard

    If you feel the service standard of a particular store is lacking, just walk away. No need to fuss about it and create a ruckus. If it's a restaurant, take it as lesson learnt and don't comeback. Create awareness for others and let them judge for themselves.

    At the end of the day, if no customer, such business will fold. Simple.

    Sometimes the problem is that people's ego gets the better of them.
    Last edited by greenieadi; 20th May 2015 at 07:20 AM.

  12. #12
    Senior Member Sion's Avatar
    Join Date
    Jan 2004
    Location
    新天地
    Posts
    4,768

    Default Re: Singapore customer services not up to standard

    Quote Originally Posted by diver-hloc View Post
    ... the reason why I do most of my shopping online...
    Unfortunately the service provided by the establishments in Orchard Towers can't be procured online.

    Customers' satisfaction still reigns supreme off-line there.
    Last edited by Sion; 20th May 2015 at 02:58 PM.

  13. #13
    New Member
    Join Date
    May 2015
    Location
    Singapore
    Posts
    7

    Default Re: Singapore customer services not up to standard

    It's sad, but the service industry in Singapore is realistic. Unless customers readily give tips, those waiters and waitress will just perform minimum service standard. Unlike the Japanese culture...
    http://www.shimmeryphotography.com

  14. #14

  15. #15

    Default Re: Singapore customer services not up to standard

    I just want the aunties/uncles to smile back whenever I smile to them when I order my kaya toast in hawker centers..

    Is this considered too much by Singapore's standard?

  16. #16
    Moderator Octarine's Avatar
    Join Date
    Jan 2008
    Location
    Pasir Ris
    Posts
    12,393

    Default Re: Singapore customer services not up to standard

    Quote Originally Posted by SilentSeth View Post
    I just want the aunties/uncles to smile back whenever I smile to them when I order my kaya toast in hawker centers..
    Is this considered too much by Singapore's standard?
    Yes, these aunties / uncles might get it wrong and think you are up to something fishy if you suddenly smile at them.
    EOS

  17. #17

    Default Re: Singapore customer services not up to standard

    Quote Originally Posted by Octarine View Post
    Yes, these aunties / uncles might get it wrong and think you are up to something fishy if you suddenly smile at them.
    Sigh.. must be something wrong with my smile.

    Name:  578765.jpg
Views: 0
Size:  51.8 KB

  18. #18
    Member Bukitimah's Avatar
    Join Date
    Nov 2010
    Location
    Singapore
    Posts
    1,261

    Default Re: Singapore customer services not up to standard

    Quote Originally Posted by Big Kahuna View Post
    Everyone need to learn from Japanese...their service is impeccable
    The myth about Japanese being polite and hard working. Maybe those have direct experiences working with them or living with them.can share?

    To me, every culture has its different way of expressing themselves. Of course among them, there will be bad apples with some having more due to various reasons. Most are related to ones living standard and survival.

  19. #19
    Senior Member Nikonzen's Avatar
    Join Date
    Nov 2014
    Location
    Oklahoma, USA
    Posts
    2,544

    Default Re: Singapore customer services not up to standard

    Ask not what your country can do for you but what you can do for your country. JFK

    Service. It starts in the home. Respect. My opinion.
    Last edited by Nikonzen; 24th May 2015 at 09:16 AM.
    Expand your mind or get left behind

  20. #20
    Senior Member albertri's Avatar
    Join Date
    Jun 2010
    Location
    Singapore
    Posts
    6,304

    Default Re: Singapore customer services not up to standard

    Quote Originally Posted by Nikonzen View Post
    Ask not what your country can do for you but what you can do for your country. JFK

    Service. It starts in the home. Respect. My opinion.
    I agree! you want to get treated fairly? treat others fairly 1st, if you want to get respected? respect other 1st.... Our parents and school plays a huge role in molding us and who we are now....
    <<<<<Hobo in Singapore >>>> View My 500px

Page 1 of 2 12 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •