I am feeling extremly irritated and frustrated that just happened to me less than 36 hours ago.
My kitchen basin's filter, which is a tumbler-size object right below the basin cracked yesterday. The water was gushing out strongly and had a mini flood in the kitchen. My parents were out of town so my sister and I of course, freaked out. I called the first number I saw on the front page of yesterday's Straits Times Classifieds - Tommy Electrical & Plumbing. Their number is 6858-1111, bracketed 24 hours even.
After all the analyzing and stuff, we paid the plumber a total $280 for a new filter and his services. The price shocked both my sister and I but that was okay. He even told us should any problems surfaced, we can call him back again.
Now my parents have came back from their trip and today, they found out the tumbler is still leaking. 2 hours ago, my mom asked me to call them and ask them to come down for a look. Now there's where all the 'tai chi' started...
They told me the man I was looking for wasn't in. When I told them about the problem, they said they can only drop down tomorrow, which pissed me off. So much for their 24 hours services. I argued further that the tumbler is leaking so much I was afraid it may burst just like yesterday. The man further said all I need is to tighten the stupid tumbler. Naturally, I argued that it was their duty to fix everything nicely since we paid for it, and the man has the guts to say we should learn to do it by ourselves!!!
My mom snatched the phone away from me, a few more screams and my mom hanged up the phone.
Can we report such dishonest cases to CASE?