Convergent Systems/Lexar Media issue

Convergent Systems · 10th June 2005

In light of the recent event (Lexar CF cards issue/un-happy Customer with Convergent support) on Clubsnap, please accept our sincere apology for those affected.

On bad customer support:
The whole issue has been brought up to our management for review.

On Lexar CF card issue:
This is something which Convergent did not anticipate (don't think anyone has) and we are trying our best to work with Lexar on a buffer stock support which we can replace your card immediately without you leaving it for "months".

We do not have an exact date on when the buffer stock is arriving but as far as we know, Lexar Media is working on it 24hrs a day.

We will post up whatever updates that we have on Clubsnap/Canon.

To the Admins: We are sorry for any mis-understanding cause.

To CS Members: we are in the mids of shifting our office and do not have the capability to reply to any posting immediately like previously, but we will try to come here every day to reply to any question or enquiry from any member.

Here's our new office address:

Convergent Systems (S) Pte. Ltd.
60 Albert Street
#11-01 Albert Complex
Singapore 189969
(Also known as OG Building, opposite Sim Lim Square)

Operational date: 1st July 2005

We will have a bigger and more comfortable RMA corner where water/newspaper/magazine (suggestion are welcome unless you guys are happy with Photo i) will be made available while you wait for your RMA items.

Hotdog · 10th June 2005

Convergent, thanks for your response.

I do have a Lexar 80X 1GB CF card with microcode A4B6. Can I bring it down to the office to change to update the microcode or exchange for one with the newer micocode to fix the Canon DSLR/Lexar incompatibility issue?

rgds

Carllim · 10th June 2005

Kudos to you, Convergent Systems!

Convergent Systems · 10th June 2005

Originally Posted by Hotdog

Convergent, thanks for your response.

I do have a Lexar 80X 1GB CF card with microcode A4B6. Can I bring it down to the office to change to update the microcode or exchange for one with the newer micocode to fix the Canon DSLR/Lexar incompatibility issue?

rgds

yes you can

varf · 10th June 2005

Originally Posted by Convergent Systems

yes you can

just to clarify, until your new office is fully operational on July 1, which office should we go to for Lexar CF RMA?

thanks.

Convergent Systems · 10th June 2005

Originally Posted by varf

just to clarify, until your new office is fully operational on July 1, which office should we go to for Lexar CF RMA?

thanks.

Sim Lim Square #06-12

Drudkh · 10th June 2005

I'm very satisfied with Convergent's RMA services even though I had to queue/wait for at least 10-15 mins. Of course, I hope I won't need to visit your office.

Pro Image · 10th June 2005

Yep again I want to let you guys know that Convergent Systems is doing their best to make everyone happy. Mind you that they do not only deal with Clubsnappers only but the rest of the world too. So their task is quite taxing as well.

espn · 10th June 2005

It would be good if you can open 24/7 for RMA just in case, of course, just wishful thinking

knoxknocks · 11th June 2005

that's great customer service!

ray_stinger · 11th June 2005

Will be going down later to RMA my Lexar card, hopefully I can get an immediate replacement. Anyway, I suggest a coffee/tea making machine to be placed at the RMA counter in your new office, similar to the one found in Canon's service centre in Harbour Front.

Convergent Systems · 11th June 2005

Originally Posted by ray_stinger

Will be going down later to RMA my Lexar card, hopefully I can get an immediate replacement. Anyway, I suggest a coffee/tea making machine to be placed at the RMA counter in your new office, similar to the one found in Canon's service centre in Harbour Front.

No I'm sorry, we do not have immediate stock to replace you. The new firmware stock is not in Singapore yet.

jumbocrab · 11th June 2005

What is the procedure to do this? One for one exchange on the spot? Do we need to bring receipt or anything?

Geoffp · 13th June 2005

Originally Posted by Convergent Systems

No I'm sorry, we do not have immediate stock to replace you. The new firmware stock is not in Singapore yet.

Sigh, I just had my konked-out 40X replaced by an 80X by Convergent last week, after a few months' waiting for 40X stocks. And the guy the assured me that this new 80X card was not affected by the Canon-Lexar issue.

Jack27 · 16th June 2005

Originally Posted by Convergent Systems

No I'm sorry, we do not have immediate stock to replace you. The new firmware stock is not in Singapore yet.

So when can we replace our Lexar 1gb card?
What is the procedure? 1 to 1 replacement or need to wait after submit the
faulty card?

barjanto · 19th June 2005

Went to Convergent office @ Sim Lim yesterday (18-June). Only to be told to wait @ this channel for announcement when the replacement card would be available.

Wai · 19th June 2005

sigh..before the new cards arrive, is it possible for convergent to loan us some other cards to use? I dont mind 2 x 1GB or 4 x 512MB, I can live with slower speed card, but not lost images.

I have tried upgrade the firmware on the MKII and look like it became worse, i can lost 5-7 images consecutively and btw, i was shooting single shot mode in jpeg only...never burst but yet i got so many lost images.

luckily i still manage to recover all the important images

janzguy81 · 20th June 2005

Originally Posted by Wai

sigh..before the new cards arrive, is it possible for convergent to loan us some other cards to use? I dont mind 2 x 1GB or 4 x 512MB, I can live with slower speed card, but not lost images.

I have tried upgrade the firmware on the MKII and look like it became worse, i can lost 5-7 images consecutively and btw, i was shooting single shot mode in jpeg only...never burst but yet i got so many lost images.

luckily i still manage to recover all the important images

Precisely, i have to buy another CF card for my HK trip. My lexar is very capable of becoming "corrupted" and this problem can only be resolved by formatting it.

Wai · 20th June 2005

Originally Posted by janzguy81

Precisely, i have to buy another CF card for my HK trip. My lexar is very capable of becoming "corrupted" and this problem can only be resolved by formatting it.

i was too late to get another CF card when i left for my 2 weeks trip, at first i tot the problem will not happen to me if i just shoot medium jpeg in one shot mode

however i was wrong when i realise many important pictures went missing

luckily i manage to recover them using software

Simon · 20th June 2005

Originally Posted by Wai

sigh..before the new cards arrive, is it possible for convergent to loan us some other cards to use? I dont mind 2 x 1GB or 4 x 512MB, I can live with slower speed card, but not lost images.

I have tried upgrade the firmware on the MKII and look like it became worse, i can lost 5-7 images consecutively and btw, i was shooting single shot mode in jpeg only...never burst but yet i got so many lost images.

luckily i still manage to recover all the important images

You might want to check if there's some problem with your camera buffer.

There's 2 ways you can verify what actualy went wrong.

1: Shoot with another camera or another make camera with your "Problem" card.

2: Try another brand card on your current camera.

11th June 2005	#10
knoxknocks Moderator Join Date: Sep 2004 Location: lalaland Posts: 3,897	that's great customer service! __________________ work.http://www.tinydotphotography.com . life. http://www.tinyjourneys.com. wpn. http://www.wpn.sg

19th June 2005	#16
barjanto Member Join Date: Jun 2004 Posts: 256	Told to wait. Went to Convergent office @ Sim Lim yesterday (18-June). Only to be told to wait @ this channel for announcement when the replacement card would be available.

10th June 2005	#1
Convergent Systems Member Join Date: May 2004 Location: #11 OG Albert Complex Posts: 62	Convergent Systems/Lexar Media issue In light of the recent event (Lexar CF cards issue/un-happy Customer with Convergent support) on Clubsnap, please accept our sincere apology for those affected. On bad customer support: The whole issue has been brought up to our management for review. On Lexar CF card issue: This is something which Convergent did not anticipate (don't think anyone has) and we are trying our best to work with Lexar on a buffer stock support which we can replace your card immediately without you leaving it for "months". We do not have an exact date on when the buffer stock is arriving but as far as we know, Lexar Media is working on it 24hrs a day. We will post up whatever updates that we have on Clubsnap/Canon. To the Admins: We are sorry for any mis-understanding cause. To CS Members: we are in the mids of shifting our office and do not have the capability to reply to any posting immediately like previously, but we will try to come here every day to reply to any question or enquiry from any member. Here's our new office address: Convergent Systems (S) Pte. Ltd. 60 Albert Street #11-01 Albert Complex Singapore 189969 (Also known as OG Building, opposite Sim Lim Square) Operational date: 1st July 2005 We will have a bigger and more comfortable RMA corner where water/newspaper/magazine (suggestion are welcome unless you guys are happy with Photo i) will be made available while you wait for your RMA items.

10th June 2005	#2
Hotdog New Member Join Date: May 2005 Posts: 12	Convergent, thanks for your response. I do have a Lexar 80X 1GB CF card with microcode A4B6. Can I bring it down to the office to change to update the microcode or exchange for one with the newer micocode to fix the Canon DSLR/Lexar incompatibility issue? rgds

10th June 2005	#3
Carllim Member Join Date: Apr 2003 Location: Near Tampines MRT Posts: 840	Kudos to you, Convergent Systems!

10th June 2005	#7
Drudkh Senior Member Join Date: Mar 2004 Posts: 6,019	I'm very satisfied with Convergent's RMA services even though I had to queue/wait for at least 10-15 mins. Of course, I hope I won't need to visit your office.

10th June 2005	#8
Pro Image Senior Member Join Date: Oct 2003 Location: Last planet from the sun Posts: 2,822	Yep again I want to let you guys know that Convergent Systems is doing their best to make everyone happy. Mind you that they do not only deal with Clubsnappers only but the rest of the world too. So their task is quite taxing as well.

10th June 2005	#9
espn Deregistered Join Date: Dec 2002 Location: Planet Nikon Posts: 22,045	It would be good if you can open 24/7 for RMA just in case, of course, just wishful thinking

11th June 2005	#11
ray_stinger Senior Member Join Date: Apr 2002 Location: behind my camera Posts: 1,952	Will be going down later to RMA my Lexar card, hopefully I can get an immediate replacement. Anyway, I suggest a coffee/tea making machine to be placed at the RMA counter in your new office, similar to the one found in Canon's service centre in Harbour Front. __________________ this\|is\|me - I'm primed, 100%. 35L, 85L

11th June 2005	#13
jumbocrab Member Join Date: Jun 2004 Posts: 410	What is the procedure to do this? One for one exchange on the spot? Do we need to bring receipt or anything?

19th June 2005	#17
Wai Senior Member Join Date: Jan 2002 Location: South Pole with Penguins Posts: 5,131	sigh..before the new cards arrive, is it possible for convergent to loan us some other cards to use? I dont mind 2 x 1GB or 4 x 512MB, I can live with slower speed card, but not lost images. I have tried upgrade the firmware on the MKII and look like it became worse, i can lost 5-7 images consecutively and btw, i was shooting single shot mode in jpeg only...never burst but yet i got so many lost images. luckily i still manage to recover all the important images