Clubsnap too protective of Convergent?

[Gymrat76]

Hi,

After having observed two less-than-positive threads regarding Convergent Systems getting shut down by Clubsnap admin JasonHO, I feel that CS is being a little too over-protective of Convergent Systems, and making it very obvious.

Threads here and here:

Neither of these two threads had degenerated in an all out attack on Convergent, but merely highlighted some less than positive feedback regarding them. I don't see the CS moderators/admin stepping in and closing the numerous threads slamming other vendors such as AP, CP etc.. and I think those threads are more inflammatory in nature than both of the above posts on Convergent.

Don't get me wrong, I have nothing against Convergent, but am just disturbed at this practice of double standards.

Regards
Gymrat76

[Bluestrike]

Well all those tread had served it purposes and I dun see a need for it to contiune.

if the tread starter wan or anyone for that matter, start a tread says

*Cxxxxxx is a bloody XXX XXX XXX XXXX* ETC

Go ahead.. let those bared the consquences that followed

[Gymrat76]

Exactly my point, neither threads were an open attack on Convergent, only feedback from less than satisfied customers. To me, Convergent Systems have always had a pretty good reputation, and these few unfortunate incidents highlighted in ClubSnap are nothing more than a reminder that even great companies make mistakes sometimes. Airing out geniune griviences also serves as a reminder for companies (those that bother enough, anyway) to buck up. Nothing malicious about either threads so I don't see a reason for closing them in the first place. It gives the impression that ClubSNAP has got something to lose should they not 'protect' Convergent?

Again, my intention is not to stir up trouble. Just airing my 'feedback'.

Regards
GYR

[Bluestrike]

I know what you mean but since it has served its purposes, why let it run and hopefully it won't degraded and risk it?

Hope you get my pt.

guess I talk too much today.

[Jason Ho]

Thanks for your feedback. Since you have given your feedback, let me take this opportunity to share mine too.

There was a valid customer issue, and since it was resolved, I closed it to avoid any unnecessary comments. I didn't close those threads because of feedbacks from originator. In fact, I encourage them to share their experience by all means. But I see no point for others who arent involved or never experience similar situation to make unnecessary comments. I believe I have already explained very clearly why I closed the threads. If the originator feels the need for further assistance, I welcome them to post a new thread.

Often I close threads because I feel the need for closure. Of course your judgement call and mine are different. I act on things when I feel things are potentially turning for the worse. And I admit timing is a very subjective thing. If I step in too early, I am accused of being too protective or restricting freedom of speech. If I step in too late, things get blown out of proportion, often due to unnecessary comments and the mods and admins have to do damage control. And for your info, most of the times, its NOT the originator posts that blow things out of proportion. It's usually the subsequent replies by 1 or more other members that make things look worse or more serious than they can be.

I cant and wont stop people from making their own judgement. But I can tell everyone that there are often things happening behind the scene unknown to most people. Just take the 2 threads mentioned above for example. Do you happen to know how much time ClubSNAP admins spent over the phone with Convergent folks on these 2 issues? Or did anyone happen to guess or believe that we did spend our own time in helping to resolve these issues at all? I am revealing all these not because we need the credit. I am sharing these info because I want everyone to understand one thing. When we managing this forum, our objective is simple. : if we can help our members to get things resolved, we try our best to help. And once its done and over, we close off the loop. And I DIDNT delete or move those threads away. I simply closed the threads so that it doesnt attract unnecessary comments. And its still available for members to read about the information.

I admit that I dont scan all threads but just simply because I didnt act on threads that you feel I should, does that imply we are practising double standards? We dont have the resources to monitor every single thread every second or minute. If anyone feels theres any thread that needs to be addressed or looked into, feel free to contact any of the mods and/or admins.

Thanks.

[Pro Image]

I fully support what Jason have commented.

I know Convergent as well. I know how much time they spend with each other on the phone. Convergent, themselves have their own reputation to keep as well.

I have bought many items from Convergent myself. Up till today I am a very very statisfied customer.

I have once question Convergent about their ability to support and deliver when they first appear on CS limelight.

Today, I have no doubt at all about their services. They are excellent.

If any guys of you have any problem at all, why not just go to Convergent yourself.

There is no double standard at all.

Funny the original poster should feel this way......

[Gymrat76]

Hi Jason,

I'm glad you clarified these issues. To know that the administrators of ClubSNAP actively mediate and help out members with their grieviences is welcome news indeed.

I'm sorry if I gave the impression that I was unhappy with your actions in any way. My 'feedback' was to ascertain your reasons for the closure of those threads. As you said, the speed in which you closed both threads related to Convergent did leave an impression of 'protection' (at least it did to me). But after knowing that you guys actively mediated the situation, I now understand the situation better.

Thanks for clearing that up, and I do apologize for any misunderstandings.

Regards
GYR

[Hommie]

Originally Posted by Pro Image I fully support what Jason have commented. I know Convergent as well. I know how much time they spend with each other on the phone. Convergent, themselves have their own reputation to keep as well. I have bought many items from Convergent myself. Up till today I am a very very statisfied customer. I have once question Convergent about their ability to support and deliver when they first appear on CS limelight. Today, I have no doubt at all about their services. They are excellent. If any guys of you have any problem at all, why not just go to Convergent yourself. There is no double standard at all. Funny the original poster should feel this way......

Understandable the poster would feel this way when thing failed and got less than desired respond from those who should. If you have great service or relationship with them doesn't mean all would get the same you did. Feedback is good for any company to improve itself.

Of course, I am not standing up for those who's uses less than civil language/ crude form of criticism, those should be corrected. But it seems that, on certain portions the admins have bend over backward to stop those from happening. Let's forget about whether Clubsnap have any relationship with Convergent or not. I didn't know before this and I don't care but it is precisely this point that the admin should have taken care not to be overly and/or under protective if clashes occurs from both sides. Jason Ho's pre-emptive locked down is like suspicious of Iraq on WMD without it happening. That's said, we all have to play by Clubsnap's rules and observe by it. Coz without the admins, it will be chao here. My 1 cent.

不要打我

[Gymrat76]

Originally Posted by Hommie Understandable the poster would feel this way when thing failed and got less than desired respond from those who should. If you have great service or relationship with them doesn't mean all would get the same you did. Feedback is good for any company to improve itself. Of course, I am not standing up for those who's uses less than civil language/ crude form of criticism, those should be corrected. But it seems that, on certain portions the admins have bend over backward to stop those from happening. Let's forget about whether Clubsnap have any relationship with Convergent or not. I didn't know before this and I don't care but it is precisely this point that the admin should have taken care not to be overly and/or under protective if clashes occurs from both sides. Jason Ho's pre-emptive locked down is like suspicious of Iraq on WMD without it happening. That's said, we all have to play by Clubsnap's rules and observe by it. Coz without the admins, it will be chao here. My 1 cent. 不要打我

Hi Hommie,

Just to clarify one point, I wasn't the one who had problems with my Lexars... i kaypoh and was just posting about the abrupt closure of the two threads. But I'm glad that I wasn't the only one who felt the thread closure a bit "suspicious" for lack of a better word...

Anyway, since the admin has explained the situation, I'll take it at face value. I've had my say and so have they. I shall close this thread as it has served its purpose

Now that Jason has clarified the situation

[Gymrat76]

Hahah, apparently I can't close the thread. Mods please do the honours. Thank you

[Hommie]

+1 Before close!