Canon Camera Servicing Issue.

[limlien]

I have just send in my canon 350D for a servicing on last monday on the 9th of May and collected the camera back on the 13th May. My last picture count when the service technician have look at it is and the camera was 1379 and when i collected the camera i did a testing shots at Canon Service Centre itself and did not notice the fault i send it in for (Which there was a black spot on the image itself on almost all pics) I have a flash sync problem, which was diagnose as normal.

Today i download the pics and i was surprise at the shutter count rate of 5657 which is the first pic i took at canon service centre itself.

Within 4days my camera have been clocked over 4 thousands shots!

Has anyone encountered this same problem??

Do Canon need 4 thousands shots to calibrate the camera?!??!!

Can anyone give me some answer?!

[jbma]

Just wondering why send the camera for service when it is so new.

[Deadpoet]

Originally Posted by limlien I have just send in my canon 350D for a servicing on last monday on the 9th of May and collected the camera back on the 13th May. My last picture count when the service technician have look at it is and the camera was 1379 and when i collected the camera i did a testing shots at Canon Service Centre itself and did not notice the fault i send it in for (Which there was a black spot on the image itself on almost all pics) I have a flash sync problem, which was diagnose as normal. Today i download the pics and i was surprise at the shutter count rate of 5657 which is the first pic i took at canon service centre itself. Within 4days my camera have been clocked over 4 thousands shots! Has anyone encountered this same problem?? Do Canon need 4 thousands shots to calibrate the camera?!??!! Can anyone give me some answer?!

did they give you back the same camera???

[grantyale]

most probably : they've used another CF card for testing and the recorded image index is 5xxx, thus when back to your hands, it continues to count from 5xxx.
It's never reliable to check shutter count by image index number.

[grantyale]

By the way, what kind of flash sync problem do you have?

[mpenza]

i used to get mine back at 9xxx from 1xxx when I sent in (imagine 8000 shots for a period of 5 days!!!). It depends on the card Canon used to test the camera with.

[ricohflex]

very interesting.
did you ask canon?
maybe someone took it for his weekend trip to thailand?
or used it for wedding assignment?
just kidding.
would it not be tiring for the technician to fire 4,000 shots just to test?

[sstar]

Originally Posted by grantyale most probably : they've used another CF card for testing and the recorded image index is 5xxx, thus when back to your hands, it continues to count from 5xxx. It's never reliable to check shutter count by image index number.

Besides checking image index number, any other reliable way to check shutter count? especially to buy a 2nd hand camera?

[limlien]

HIaz!! I asking for solutions and i got so many questions back!? How i know if i know i wont be asking here ah!!

[Feinwerkbau]

If life had all clear black and white answers, there would be no wars, nor reason to explore, to learn ... or even to live.

Some of the replies contained very salient points; I'm sorry you have so much problems. Try contacting CANON quote your service number and get a reply from the horse's mouth. Better than relying on any hearsay here.

ALL TE BEST MAN!

[n0d3]

There was another post on this too where the guy's numbering went a few thousand up. They speculated that it was probably due to a different CF card being inserted, can mess up the numbering.

[Prismatic]

You can always try with another card, I think the camera will register and remember the number of shots the last CF have taken. If you pop in a new card with a higher shot count number, it will take the largest of the 2 cards. That was the experience I had, though never actually went to test again whether it really work that way.

[limlien]

Oh ok thanks!! That means the shutter count not real one lah..

[Belle&Sebastain]

Originally Posted by limlien Oh ok thanks!! That means the shutter count not real one lah..

that means you cannot check the shutter count by your file number!

[yangbeng]

yeap...~ canon service centre had used another CF card that has got a higher file index number. so basically your camera body had registered the canon CF card instead of yours...~

so...either you reset your file numbering in your body...if not you just have to continue your shutter count from there...which is not accurate liaoz...

actualli to prevent such things from happening in future...you should always do a full format of your CF card using your computer thru a card reader before inserting the CF card into your camera body. that is if you have 2 CF cards that you have to interchange with lah~

Like that it the file index in individual CF card will not over write one another. That is to say that your shutter count will follow strictly to your previous shot number.

Cheer~z~

[Deadpoet]

Originally Posted by yangbeng yeap...~ canon service centre had used another CF card that has got a higher file index number. so basically your camera body had registered the canon CF card instead of yours...~ so...either you reset your file numbering in your body...if not you just have to continue your shutter count from there...which is not accurate liaoz... actualli to prevent such things from happening in future...you should always do a full format of your CF card using your computer thru a card reader before inserting the CF card into your camera body. that is if you have 2 CF cards that you have to interchange with lah~ Like that it the file index in individual CF card will not over write one another. That is to say that your shutter count will follow strictly to your previous shot number. Cheer~z~

I do not believe the numbering convention is based on the last number of the previous card used. I use over 10 CF cards on a regular basis. They are always sequential, nomatter which card I insert.

[lightning]

The only reliable way to check the shutter count is to pay $20 and ask the Canon service center to check. I have verified myself that when ever a CF card which took pictures with file numbering greater then the counter in the camera, the counter will take the number from the CF card and continue from there. This is an algo to prevent the camera from overiding photos which have been stored in the card.

IMO, why worry about shutter count. Just keep shooting until the shutter stop working, then get it change.

[ordinaryless]

i agree that the file numberings is not an accurate way to track the number of shots the camera has taken.

When i first bought a brand new 300D from canon, the file numbering was 9k++. I called them up and clarify matters..

Anyway, it's best you call them up and ask them yourself.

[tunster]

There're programs to read the exif information from the jpg generated from the camera (eg. http://www.takenet.or.jp/%7Eryuuji/m.../download.html). But I've yet to figure out which unknown value I should look into for the 350D exif. Maybe we should all try and look for it and share it?

[Zplus]

Originally Posted by Deadpoet I do not believe the numbering convention is based on the last number of the previous card used. I use over 10 CF cards on a regular basis. They are always sequential, nomatter which card I insert.

That's because your cards are always used in the same DSLR..... it will continue to the next number. Use a CF from another Canon camera with different numbering and when you format it, the numbers will take on the new numbers...