Results 1 to 14 of 14

Thread: Singtel 4G causing call disruption

  1. #1

    Default Singtel 4G causing call disruption

    This morning i couldn't received call & call out with my handphone, except the SMS function was still working. I called singtel immediately, the technical support guy gave me instruction to change the phone setting from 4G(LTE) to 3G(GSM/WCDMA). He explained to me that the 4G was the caused of the problem & told me to stick with 3G in the future. So my question is that i pay for the 4G, but i must use 3G network to surf net? So this is Singtel solution to the problem? Does anyone of you have this issue, do you think that this is acceptable?
    Last edited by flame angel; 9th September 2013 at 07:54 PM.

  2. #2
    Member armadillo's Avatar
    Join Date
    Jan 2006
    Location
    Pinnacle@Duxton
    Posts
    1,381

    Default Re: Singtel 4G causing call disruption

    Just tried mine, seem no problem, under singtel LTE too.
    _____________________________________
    ***People only failed when they give up***

  3. #3

    Default Re: Singtel 4G causing call disruption

    i'm on 3G and sometimes i can't receive or send sms or calls. so what to do? reboot phone.

  4. #4

    Default Re: Singtel 4G causing call disruption

    Quote Originally Posted by jfoo View Post
    i'm on 3G and sometimes i can't receive or send sms or calls. so what to do? reboot phone.
    Last month I got the same issue. The problem went away when i removed & installed the sim card few times. But today it was worst, no matter what i tried it failed. I was so nervous because I'd got an important incoming call & it failed at the wrong time! Luckily, it was resolved after i changed to 3G. So right now i have to live with this issue, changing network 4G to 3G & vice versa.

  5. #5

    Default Re: Singtel 4G causing call disruption

    Quote Originally Posted by armadillo View Post
    Just tried mine, seem no problem, under singtel LTE too.
    she said "this morning"
    Objection !!!

  6. #6

    Default Re: Singtel 4G causing call disruption

    Of course it's unacceptable. You deserve a proper solution. Complain calmly, seek a real solution. Escalate if necessary

  7. #7
    Moderator Octarine's Avatar
    Join Date
    Jan 2008
    Location
    Pasir Ris
    Posts
    12,394

    Default Re: Singtel 4G causing call disruption

    Quote Originally Posted by flame angel View Post
    This morning i couldn't received call & call out with my handphone, except the SMS function was still working. I called singtel immediately, the technical support guy gave me instruction to change the phone setting from 4G(LTE) to 3G(GSM/WCDMA). He explained to me that the 4G was the caused of the problem & told me to stick with 3G in the future. So my question is that i pay for the 4G, but i must use 3G network to surf net? So this is Singtel solution to the problem? Does anyone of you have this issue, do you think that this is acceptable?
    And you accepted this a 4G customer..? Sounds to me as if this customer guy missed the point that you are a 4G customer.
    When I encountered such things with 3G I simply restarted my phone. With newer phones it might be enough to switch to Airplane Mode and back. After all, hand phones are computers now. They need the same treatment
    EOS

  8. #8

    Default Re: Singtel 4G causing call disruption

    Quote Originally Posted by Edwin Francis View Post
    Of course it's unacceptable. You deserve a proper solution. Complain calmly, seek a real solution. Escalate if necessary
    It looks like I've to subscribe to a different Telcos. my home line has been consistently having problem also, despite being fixed by them few times.

  9. #9

    Default Re: Singtel 4G causing call disruption

    Quote Originally Posted by Octarine View Post
    And you accepted this a 4G customer..? Sounds to me as if this customer guy missed the point that you are a 4G customer.
    When I encountered such things with 3G I simply restarted my phone. With newer phones it might be enough to switch to Airplane Mode and back. After all, hand phones are computers now. They need the same treatment
    Yes, I was confused by the tech guy to ask me swapping to 3G, i found it sort of ridiculous cos i'm paying for 4G. I've noticed that the 4G(LTE) signal on my phone is very weak, it always got 1 or 2 bars on the signal icon. Hope that they have a permanent solution for this issue, not just sending sms telling me that someone called me but not reachable!

  10. #10

    Default

    TS, i suppose u called the SingTel hotline? My experience with almost all of their tech support isn't good. Give lousy solution or solutions that I can read myself. From steps they gave me for internet prob, it almost totally same fr guides book or tech support page which I saw on their webpage.
    Even few my friends who had called them before for any tech service (internet, phone etc) feel their are not well train at all, just someone there to read steps to u.

    Think isn't right to pay 4G fees but only can use 3G. Maybe can post problem on their Facebook page?

  11. #11
    Member
    Join Date
    Mar 2006
    Location
    Jurong West
    Posts
    911

    Default Re: Singtel 4G causing call disruption

    Quote Originally Posted by flame angel View Post
    This morning i couldn't received call & call out with my handphone, except the SMS function was still working. I called singtel immediately, the technical support guy gave me instruction to change the phone setting from 4G(LTE) to 3G(GSM/WCDMA). He explained to me that the 4G was the caused of the problem & told me to stick with 3G in the future. So my question is that i pay for the 4G, but i must use 3G network to surf net? So this is Singtel solution to the problem? Does anyone of you have this issue, do you think that this is acceptable?
    Always take what these tech support says with a pinch of salt. I almost drop off my chair laughing at this explanation " 4G was the caused of the problem & told me to stick with 3G in the future".

    Use a bit of common sense even if you are not technically incline in things about telco. It might be true but I doubt it because I've yet to hear or read wide spread 4G network disruption today. Technology will always move forward and not backwards.

    Like camera, early digital SLRs don't even come close to film but no company revert back to film.

    There could be 101 things that can or might happen that could cause your problem. Nowadays smartphone have a ton of settings that can cause usage problems.

    Anyway I used to work in that telco and am in agreement with other post that a majority of the frontline staffs and some backroom/technical staffs are not trained well enough. Many times they will put you through a merry ground of people when you call them. I usually end up finding my own solution since I'm familiar with telco/networking stuffs or the internet is your best bet most of the times.
    Last edited by greenieadi; 11th September 2013 at 12:51 AM.

  12. #12

    Default

    Same here, solved most problem myself by searching info on internet etc.
    Someone I know used to have internet problem at his Hm, some area of his hm cant received the wireless signal from router. When call tech support line, advice him to upgrade to better plan that come with stronger setup ( mean pay more).
    Then a computer company tech who went to his hm repair one of his computer,help him improve the signal in his hm foc.

  13. #13
    Moderator Octarine's Avatar
    Join Date
    Jan 2008
    Location
    Pasir Ris
    Posts
    12,394

    Default Re: Singtel 4G causing call disruption

    Quote Originally Posted by flame angel View Post
    Yes, I was confused by the tech guy to ask me swapping to 3G, i found it sort of ridiculous cos i'm paying for 4G. I've noticed that the 4G(LTE) signal on my phone is very weak, it always got 1 or 2 bars on the signal icon. Hope that they have a permanent solution for this issue, not just sending sms telling me that someone called me but not reachable!
    Looking at https://en.wikipedia.org/wiki/LTE_(t...n)#Voice_calls it doesn't seem to ridiculous, so I need to correct myself.
    If your network signal is weak, then the packet data connection might suffer from that and as a result, your voice calls drop. The quality and bandwidth requirements for voice transmitted over IP networks are simply much higher than for text messages. Switching back to 3G is a solution to restore voice calls, at the loss of super fast Internet connection. Depending on your situation this can be a viable option. Ultimately, Singtel has to deliver 4G.
    EOS

  14. #14

    Default Re: Singtel 4G causing call disruption

    Appreciate those who replied & gave your opinion. Thk u!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •