blown sigma 500 flash

pai · 8th May 2005

hi guys, need some advice...

my sigma 500 dg super seems to have died. all the buttons, backlight etc work, and the flash indicates that it's charged and the camera sees it, but the flash refuses to go off. when i press the "test" button, it doesn't go off either. i suppose this means it has blown.

question is, can it be repaired/bulb replaced? where to go and how much will it cost? i don't think mine is covered by warranty...

or is it easier to buy a new one?

thx in advance

Ah Pao · 8th May 2005

Check up with the Sigma service centre at Jln Bukit Merah.

3791 Jalan Bukit Merah #07-19 & 20
E-Centre@Redhill Singapore 159471

Tel:65-62739622
Fax:65-62746011

support@apds.com.sg

pai · 9th May 2005

thanks a lot!

i'll pay them a visit

pai · 26th May 2005

phew, warranty was still valid. had to bring in receipt and warranty card.

they fixed it in a week (5-6 working days), pain free procedure.

ah pao, thanks for the address and phone number

TME · 26th May 2005

Sorry but one week to change a bulb??? That's not exactly what I call pain-free...

pai · 27th May 2005

i don't know how long it normally takes with other brands lah, just meant that i only needed to go in, give them, come back, collect. i'm just happy that i didn't have to spend another $300+ to get a new one :P

sulhan · 27th May 2005

Originally Posted by pai

i don't know how long it normally takes with other brands lah, just meant that i only needed to go in, give them, come back, collect. i'm just happy that i didn't have to spend another $300+ to get a new one :P

Hiee....Pai...

Great to hear that your flash is okay...
As for Sigma Service....they are okay and even offer on the spot if the problem can really be rectified on the spot.....they will ask you to want a while and sit at this round glass table .....

However, if there is a fault that need a part order.....its obvious that they will give you the 1 to 2 weeks wait period......sometimes....they do call you back earlier....if you are lucky and if they happen to have parts...

So ....i guess you made the right move....go back to the service centre....

rgds,
sulhan

pai · 28th May 2005

hi sulhan! long time no see, how's it going?

i guess i don't really have any alternatives to the sigma service centre anyway. not as long as i want free repairs under warranty.

how about the minolta service centre, have been there before, but just to get parts, do they do general servicing for a2 camera? the rubber on the handgrip is starting to come out too.

8th May 2005	#1
pai Member Join Date: Nov 2004 Location: Lala Land Posts: 1,664	blown sigma 500 flash hi guys, need some advice... my sigma 500 dg super seems to have died. all the buttons, backlight etc work, and the flash indicates that it's charged and the camera sees it, but the flash refuses to go off. when i press the "test" button, it doesn't go off either. i suppose this means it has blown. question is, can it be repaired/bulb replaced? where to go and how much will it cost? i don't think mine is covered by warranty... or is it easier to buy a new one? thx in advance

8th May 2005	#2
Ah Pao Member Join Date: Nov 2003 Location: Singapore Posts: 1,578	Check up with the Sigma service centre at Jln Bukit Merah. 3791 Jalan Bukit Merah #07-19 & 20 E-Centre@Redhill Singapore 159471 Tel:65-62739622 Fax:65-62746011 support@apds.com.sg

9th May 2005	#3
pai Member Join Date: Nov 2004 Location: Lala Land Posts: 1,664	thanks a lot! i'll pay them a visit

26th May 2005	#4
pai Member Join Date: Nov 2004 Location: Lala Land Posts: 1,664	phew, warranty was still valid. had to bring in receipt and warranty card. they fixed it in a week (5-6 working days), pain free procedure. ah pao, thanks for the address and phone number

26th May 2005	#5
TME Senior Member Join Date: Jan 2002 Location: Clementi Posts: 6,188	Sorry but one week to change a bulb??? That's not exactly what I call pain-free...

27th May 2005	#6
pai Member Join Date: Nov 2004 Location: Lala Land Posts: 1,664	i don't know how long it normally takes with other brands lah, just meant that i only needed to go in, give them, come back, collect. i'm just happy that i didn't have to spend another $300+ to get a new one :P

28th May 2005	#8
pai Member Join Date: Nov 2004 Location: Lala Land Posts: 1,664	hi sulhan! long time no see, how's it going? i guess i don't really have any alternatives to the sigma service centre anyway. not as long as i want free repairs under warranty. how about the minolta service centre, have been there before, but just to get parts, do they do general servicing for a2 camera? the rubber on the handgrip is starting to come out too.