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Thread: Recommendations for Hard Drive Repair Shops

  1. #1
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    Default Recommendations for Hard Drive Repair Shops

    Recently, I encountered a problem when I plug in my WD external hard drive. My folders appeared as normal, but when I tried clicking on the folders, there was no response and the computer hang for a few minutes. I was thinking of going to one of the data recovery shops in Sim Lim Square. Any recommendations on shops that charges a reasonable price? Or should I go directly to Achieva Technology, the distributor of WD drives?

    Western Digital 640GB Go
    Model: WD6400E035-00.

    Thank you!

  2. #2

    Default Re: Recommendations for Hard Drive Repair Shops

    Check with WD first and see if RMA is still applicable. You can have your hard disk replaced.

    CHeck warranty status on the disk at this site: WD Support / Warranty Services / Warranty Services for End User Customers

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    If you go back to replace, they wouldn't restore the data. Bring to sim lim, got one shop (not sure moved or not) at 02-32. Look for Nigel, need his number, pm me. Friendly and excellent service.
    Only Sony device mostly, haha!

  4. #4

    Default Re: Recommendations for Hard Drive Repair Shops

    I have a WD that has the same problem. If you try googling alot of people have this Issue with WD, out of no where the HDD becomes like that. Mine has been like that for 3 years now. I've since switched HDD brands.

  5. #5

    Default Re: Recommendations for Hard Drive Repair Shops

    i already gave up on WD.

  6. #6
    Senior Member edutilos-'s Avatar
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    Weird all my backup drives are WD and they persist despite my on-board HD failing on me..

    Think just luck la. Otherwise what brand to buy? I have had bad experience w Seagate too.

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    Default Re: Recommendations for Hard Drive Repair Shops

    Some are worse, i had a friend who had a bad experience with Iomega. Iomega. They sell you a HDD for your data back-up at $100+. After 1 year+, it automatically crashed. Their warranty covers exchange of the physical HDD but charge you $3000 for data recovery.
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  8. #8

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    Quote Originally Posted by edutilos- View Post
    Weird all my backup drives are WD and they persist despite my on-board HD failing on me..

    Think just luck la. Otherwise what brand to buy? I have had bad experience w Seagate too.
    Perhaps a batch issue? I've had no problems with all my Seagate drives. The ones giving me problems are my WD drives

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    Default Re: Recommendations for Hard Drive Repair Shops

    Thanks for all the replies. I'm still hoping for a miracle to happen. Many years ago my Seagate HDD no response after making some weird noises. After neglecting it for 1 year, I plug in one day and it went back to normal. I have no idea how is this possible, so I quickly back up all my files before anything bad happen again. This time round no such luck. The data are important, but if the recovery cost is more than $2K, then I need to consider.

  10. #10
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    Default Re: Recommendations for Hard Drive Repair Shops

    Nothing wrong with your hard disk.
    If you have not thrashed it physically, it should be in good condition.
    Your PC needs "cleaning", clean the registry, defrag the drive, check for malware.

    If you hard disk is really broken, you would not even be able to see the folders.

    Folder not responding to mouse clicks is not a hard disk problem. May be a mouse driver problem caused by malware.
    Or something is fouling up your OS.

    But of course, if you bring it to Sim Lim Square 3rd sty / 4th sty hard disk "repair" shops, they will assure you that your hard disk is damaged..but...they can "repair" or recover the data for a fee.
    Last edited by ricohflex; 27th June 2013 at 11:10 PM.

  11. #11

    Default Re: Recommendations for Hard Drive Repair Shops

    Quote Originally Posted by coolcatz View Post
    Recently, I encountered a problem when I plug in my WD external hard drive. My folders appeared as normal, but when I tried clicking on the folders, there was no response and the computer hang for a few minutes. I was thinking of going to one of the data recovery shops in Sim Lim Square. Any recommendations on shops that charges a reasonable price? Or should I go directly to Achieva Technology, the distributor of WD drives?

    Western Digital 640GB Go
    Model: WD6400E035-00.

    Thank you!
    isn't a USB 2 or 3?
    did you try on other PC?
    try different OS. they behave differently at times.
    nowadays, there is a stupidity issue like 32bits and 64bits to make things worse.
    the driver issue. 32bits or 64bits
    try on different PC until you can access the HDD.
    sometimes, older PC cannot read big HDD like 640GB
    but no harm bring it to achieva if there is no crucial data inside

  12. #12

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    Quote Originally Posted by edutilos- View Post
    Weird all my backup drives are WD and they persist despite my on-board HD failing on me..

    Think just luck la. Otherwise what brand to buy? I have had bad experience w Seagate too.
    Have you tried the latest version?


    I think I have 1 WD drive in use. HDDs are bound to fail someday, thats why the have MTBF indicator. Best strategy is making backups regularly

  13. #13
    Moderator Octarine's Avatar
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    Default Re: Recommendations for Hard Drive Repair Shops

    Quote Originally Posted by ricohflex View Post
    Folder not responding to mouse clicks is not a hard disk problem. May be a mouse driver problem caused by malware.
    Thank you, you made my day
    So why does all the rest of his PC work well, only when clicking on a reference to an external drive the malware miraculously jumps in..?
    Seriously, weird and wild guesses are not what TS needs.
    Last edited by Octarine; 28th June 2013 at 11:07 AM.
    EOS

  14. #14
    Moderator Octarine's Avatar
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    Default Re: Recommendations for Hard Drive Repair Shops

    Quote Originally Posted by coolcatz View Post
    Recently, I encountered a problem when I plug in my WD external hard drive. My folders appeared as normal, but when I tried clicking on the folders, there was no response and the computer hang for a few minutes. I was thinking of going to one of the data recovery shops in Sim Lim Square. Any recommendations on shops that charges a reasonable price? Or should I go directly to Achieva Technology, the distributor of WD drives?
    Sounds like a file system issue after unclean unmounting.
    You can use the file system check and repair tools of your system (Windows, Mac, Linux) to check the integrity of the file system. You can also download a LiveCD of Linux, start your system in Linux and do the scan from this system (Google for Parted). The advantage is that the scan is done 'offline' the drive is not mounted into the OS. Do a scan first, don't enable auto repair. See what the result is. Sometimes it's a small issue that can cause big effects. If the scan returns some details about file system issues, you can decide to let it repair.
    With big issues, or when you hear strange noises coming up then it's best to get professional help if you need your data. Not sure about those Sim Lim shops, it appears that some have only learned some basics from using the above mentioned LiveCD. If the drive itself has an issue (electronics or even the disks) then more than a LiveCD is needed.
    WD will only replace the drive during warranty, but no data recovery. Not sure if they offer this for additional fee.
    EOS

  15. #15
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    Default Re: Recommendations for Hard Drive Repair Shops

    Maybe plug your harddisk into a new computer. Sometimes a new toy can bring new zest to life and will resurrect your harddisk.

    Buy an iPad. Then no need to mouse around. Just touch and swipe.
    Last edited by ManWearPants; 28th June 2013 at 11:42 AM.

  16. #16
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    Default Re: Recommendations for Hard Drive Repair Shops

    Quote Originally Posted by kei1309 View Post
    Perhaps a batch issue? I've had no problems with all my Seagate drives. The ones giving me problems are my WD drives
    Thought SG and WD are under the same roof?

  17. #17

    Default Re: Recommendations for Hard Drive Repair Shops

    try use msdos command prompt to access your hdd
    if you still know the command. C:\
    CD D:\ etc

  18. #18
    Moderator Octarine's Avatar
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    Default Re: Recommendations for Hard Drive Repair Shops

    Quote Originally Posted by dreaming View Post
    try use msdos command prompt to access your hdd
    if you still know the command. C:\
    CD D:\ etc
    And that would make any difference? The command prompt is just another application now, using the same stack as the explorer does to access the external HDD.
    EOS

  19. #19
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    Default Re: Recommendations for Hard Drive Repair Shops

    Quote Originally Posted by coolcatz View Post
    Recently, I encountered a problem when I plug in my WD external hard drive. My folders appeared as normal, but when I tried clicking on the folders, there was no response and the computer hang for a few minutes. ............................

    Thank you!
    What anti-virus / security software are you using on your host computer?

  20. #20
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    Default Re: Recommendations for Hard Drive Repair Shops

    Quote Originally Posted by ricohflex View Post
    What anti-virus / security software are you using on your host computer?
    I'm using Norton Antivirus. Now the HDD is in the repair shop and there is a chance of recovering the data.
    Thanks for all the replies and suggestions. Learnt a lot of things.

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