Recently I've decided to using another hosting provider for my website. After I have paid for the new hosting provider, I asked to transfer my website to it. The new hosting provider requires backup to be enabled by the old hosting provider for them to transfer the site. I contacted the old hosting provider to enable backup option but they refused, stating "All the settings and configurations for our shared-hosting plan are by default and are fixed. Unfortunately, we are unable to customize any feature or enable additional features for the shared-hosting accounts."
Without backup enabled, the new hosting provider couldn't transfer my website to it. What should I do?
Any advise is appreciated, thanks!