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Thread: Need help with internet connection

  1. #1
    Moderator rhino123's Avatar
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    Default Need help with internet connection

    Brothers and sisters,

    Need help with all of you out there... I am a computer idiot, I don't know much about computer, thus needed help with a problem I have been encountering recently,

    I have a laptop computer and when plugged in to my network point wirelessly or wired, there show an internet connection, however I cannot access to any webpage at all... I try to use the incomputer diagnose option, but it didn't show any problem with the connection at all.

    However, when I plug in a specific harddisk (and that harddisk alone), then the computer became able to access to the internet. It had been pretty frustrating because sometime I forget my harddisk in my office and I would have no internet access to any website at all.

    Anyone with any idea how to solve this issue? Was it that I have set some files in that harddisk that was needed for the computer to read before it can access internet? And normally what files was needed for a computer to access before it can access the internet?

    Really need help here
    I am not a photographer, just someone who happened to have a couple of cameras.
    My lousy shots

  2. #2
    Moderator rhino123's Avatar
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    Default Re: Need help with internet connection

    Ok... look at that particular harddisk I have, and found that everything seemed to be in place except for a couple of files that seemed suspicious.

    0x0409.ini
    ICE-1.4.4-for-32-bit-Windows.msi
    Samsung Kies.msi

    These are the files that I have absolutely no idea how they got to my harddisk. And if I was to move them back to my computer's own harddisk, which location should I put them? Or are they actually needed at all?
    I am not a photographer, just someone who happened to have a couple of cameras.
    My lousy shots

  3. #3

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    Quote Originally Posted by rhino123 View Post
    Ok... look at that particular harddisk I have, and found that everything seemed to be in place except for a couple of files that seemed suspicious.

    0x0409.ini
    ICE-1.4.4-for-32-bit-Windows.msi
    Samsung Kies.msi

    These are the files that I have absolutely no idea how they got to my harddisk. And if I was to move them back to my computer's own harddisk, which location should I put them? Or are they actually needed at all?
    The last file is not required as that is the installation file for the samsung kies application. Not sure about the other 2 though.

  4. #4
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    Default Re: Need help with internet connection

    .msi files are just installation files. Maybe your drivers and/or software required to complete the internet connection are in the hard disk and not on your laptop. When you plug in the hard disk, your system can "find" them and connect.

  5. #5

    Default Re: Need help with internet connection

    But the computer should be able to use Internet if there is connection. I think you should look at solving. The connection issue on the computer first rather than the HDD.

    you using laptop?
    It can scan for surrounding wifi?
    Did you try connecting to the avail wifi?
    Did your browser accept cookies?
    Any firewall ?
    What hard disk is that? External Portable USB hdd?
    IsoLate the problem by trying to connect your laptop to Internet

  6. #6
    Moderator rhino123's Avatar
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    Default Re: Need help with internet connection

    Quote Originally Posted by crabball View Post
    The last file is not required as that is the installation file for the samsung kies application. Not sure about the other 2 though.
    Thanks. I have copy the three files and put them in my c drive (the laptop internal HDD), still cannot access any website without my external HDD

    Quote Originally Posted by ricohflex View Post
    .msi files are just installation files. Maybe your drivers and/or software required to complete the internet connection are in the hard disk and not on your laptop. When you plug in the hard disk, your system can "find" them and connect.
    Yeah. Thats what I think too... But I couldn't seemed to find that driver or software that was required. Really really frustrating.

    Quote Originally Posted by dreaming View Post
    But the computer should be able to use Internet if there is connection. I think you should look at solving. The connection issue on the computer first rather than the HDD.


    Thanks.

    you using laptop? Yes, I am using a laptop.
    It can scan for surrounding wifi? It can scan and detect surrounding networks, connections to my router was no problem at all.
    Did you try connecting to the avail wifi? Yes, I can connect to my router wirelessly.
    Did your browser accept cookies? Yes, my browser accept cookies.
    Any firewall ? Yes, there is firewall... actually I tot it was the firewall problem too, but when I turn off the firewall, nothing happen too.

    At present moment, connection to the internet was no problem, but I couldn't log on to any webpage or website at all... they keep telling me that the page was unavailable... I try google, yahoo, clubsnap and all pages I know of, nothing works. But once I plug my external HDD into the system, voila, I can surf the net again. A really frustrating thing... because my that external HDD is running out of space, and I am afraid that if there is something wrong with the HDD, I will not be able to go online anymore.

    I have quite a number of valuable infor in my c and d drive and so I am not prepared to format HDD and reinstall my window...

    Any ideas? Because I know if I bring my computer down to the shop, they will confirm ask me to format my harddisk
    What hard disk is that? External Portable USB hdd?
    IsoLate the problem by trying to connect your laptop to Internet
    I am not a photographer, just someone who happened to have a couple of cameras.
    My lousy shots

  7. #7

    Default Re: Need help with internet connection

    Quote Originally Posted by rhino123 View Post
    At present moment, connection to the internet was no problem, but I couldn't log on to any webpage or website at all... they keep telling me that the page was unavailable... I try google, yahoo, clubsnap and all pages I know of, nothing works. But once I plug my external HDD into the system, voila, I can surf the net again. A really frustrating thing... because my that external HDD is running out of space, and I am afraid that if there is something wrong with the HDD, I will not be able to go online anymore.
    From above paragraph, what do you EXACTLY mean by "connection to internet was no problem, but I couldn't log on to any webpage or website at all"? So webpage can be loaded but only have problem with those that require login? Or all webpages can't be loaded?

    Can goto RUN and execute this cmd /k ipconfig /all and post details here?

  8. #8
    Moderator rhino123's Avatar
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    Default Re: Need help with internet connection

    Quote Originally Posted by GRbenji View Post
    From above paragraph, what do you EXACTLY mean by "connection to internet was no problem, but I couldn't log on to any webpage or website at all"? So webpage can be loaded but only have problem with those that require login? Or all webpages can't be loaded?

    Can goto RUN and execute this cmd /k ipconfig /all and post details here?
    Thanks a lot.

    When I mean connection to internet, I mean that the system was connected. There are no issue with the connection, however I just cannot browse any webpage at all (see pic 1),

    Pic 1


    When I first receive this issue, I immediately do the Diagnose Connection Problems, but the system prompt that there is no problem.

    Anyway, I performed the cmd /k ipconfig /all and the following is the screenshot I done,





    I don't understand anything that was written there though. Hope that you could help? Thanks a million.
    I am not a photographer, just someone who happened to have a couple of cameras.
    My lousy shots

  9. #9

    Default Re: Need help with internet connection

    From your images, you are connected to your router thru your LAN port and obtained an IPv4 address. Test following to see if it's a DNS issue. On your browser, enter http://203.116.221.170/ and see if you can go to StarHub homepage?

    If possible, also provide ipconfig /all info with your HD connected which you mentioned the internet worked for comparison.
    Last edited by GRbenji; 19th January 2013 at 10:59 PM.

  10. #10
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    Default Re: Need help with internet connection

    One way is to power off your modem and router. Wait alwhile then power on the modem and few secs later follow
    by the router and see if it works. Have encountered such issues before. Nothing to do with your laptop. Or your may want
    to see if the icon on your laptop for internet connection "i" is on or off.If its in red then perhaps you have accidentally turned
    off the connection.Hope this helps
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  11. #11
    Member 9V-Orion Images's Avatar
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    Default Re: Need help with internet connection

    If the HDD you are using is configured for your office network, it will most probably be through a proxy server.

    Try resetting your LAN or Proxy options to "auto detect" under settings?
    Last edited by 9V-Orion Images; 19th January 2013 at 11:23 PM.
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  12. #12

    Default Re: Need help with internet connection

    Download the latest version of Ubuntu.

    Problem solved. No windows - no problem!
    宁愿遇见丢失幼崽的母熊,也不愿碰上做蠢事的愚人

  13. #13
    Moderator rhino123's Avatar
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    Default Re: Need help with internet connection

    Quote Originally Posted by GRbenji View Post
    From your images, you are connected to your router thru your LAN port and obtained an IPv4 address. Test following to see if it's a DNS issue. On your browser, enter http://203.116.221.170/ and see if you can go to StarHub homepage?

    If possible, also provide ipconfig /all info with your HD connected which you mentioned the internet worked for comparison.
    Thanks again. I tried keying in 203.116.221.170 without my HDD plugged in, and the same message as 'pic 1' shows out... as usual cannot go to any webpages at all. Then I plug in the HDD and try ipconfig all, the only difference is the IPv6 which now read: "2001:0:9d38:6ab8:2891:2069:252b:6fc3" instead of the old one. Wonder if that is the problem.

    Quote Originally Posted by Zeisser View Post
    One way is to power off your modem and router. Wait alwhile then power on the modem and few secs later follow
    by the router and see if it works. Have encountered such issues before. Nothing to do with your laptop. Or your may want
    to see if the icon on your laptop for internet connection "i" is on or off.If its in red then perhaps you have accidentally turned
    off the connection.Hope this helps
    Thanks. But I have tried that a couple of times liao. Don't work for me

    Quote Originally Posted by 9V-Orion Images View Post
    If the HDD you are using is configured for your office network, it will most probably be through a proxy server.

    Try resetting your LAN or Proxy options to "auto detect" under settings?
    Thanks.

    My setting is at auto detect actually. I am beginning to wonder should I key in manually now.
    I am not a photographer, just someone who happened to have a couple of cameras.
    My lousy shots

  14. #14

    Default Re: Need help with internet connection

    Without the external hard disk connected.


    Do you try bring your laptop to other home or office? Is the result the same?
    Did you another / new laptop to use in similar environment ? Can that laptop surf?


    Have you try to use LAN network cable to connect your laptop to the router or network port?
    This is to isolate problem for driver, connection , setting for wifi . Straight forward coonection to Internet.

    Have you do any setting for the subnet mask of etc before ? 255.255.0.0 etc

  15. #15

    Default Re: Need help with internet connection

    Device driver ? Device manager ?

    Without external HDD , is the driver for the Ethernet cards working properly?
    With external HDD , is the driver for the Ethernet cards working?

  16. #16
    Moderator rhino123's Avatar
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    Default Re: Need help with internet connection

    Quote Originally Posted by dreaming View Post
    Without the external hard disk connected.


    Do you try bring your laptop to other home or office? Is the result the same?
    Did you another / new laptop to use in similar environment ? Can that laptop surf?


    Have you try to use LAN network cable to connect your laptop to the router or network port?
    This is to isolate problem for driver, connection , setting for wifi . Straight forward coonection to Internet.

    Have you do any setting for the subnet mask of etc before ? 255.255.0.0 etc
    Quote Originally Posted by dreaming View Post
    Device driver ? Device manager ?

    Without external HDD , is the driver for the Ethernet cards working properly?
    With external HDD , is the driver for the Ethernet cards working?
    Hmm... the last time I brought my computer on an overseas assignment was somewhere in September or October, and it was working fine because I left my HDD at home and can still access internet. However at that time, I don't recall my laptop having this strange issue.

    Now that you have reminded me, I think I will bring my laptop to my office and link it up to the network there to see I still receive the same issues.

    Thanks a lot
    I am not a photographer, just someone who happened to have a couple of cameras.
    My lousy shots

  17. #17

    Default Re: Need help with internet connection

    1st test:

    to isolate problem and easiest is to do this:

    use a LAN patch cable connect to router to check if it has an internet connection.

    be-aware that your computer will show that it is connected to the wifi even if it cannot connect to the internet.

    2nd simple test:

    check work offline mode for the browser is de-select.


    3rd simple test again:
    ping 127.0.0.1 for loop back test

    if succesful then should see 'sent = 4 receive = 4 lost = 0'
    127.0.0.1 – What Are its Uses and Why is it Important?


    4th (i haven't try before... but saw it when i google):
    at command prompt

    ipconfig /release then ipconfig /renew

    reboot your router and pc.
    Last edited by dreaming; 20th January 2013 at 02:03 PM.

  18. #18
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    Default

    Best to get some one to your house n fixes it. Btw, did you turn off the network adapter? Can your laptop detect the WiFi from your router?
    Only Sony device mostly, haha!

  19. #19
    Moderator rhino123's Avatar
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    Default Re: Need help with internet connection

    Quote Originally Posted by dreaming View Post
    1st test:

    to isolate problem and easiest is to do this:

    use a LAN patch cable connect to router to check if it has an internet connection.

    be-aware that your computer will show that it is connected to the wifi even if it cannot connect to the internet.

    2nd simple test:

    check work offline mode for the browser is de-select.


    3rd simple test again:
    ping 127.0.0.1 for loop back test

    if succesful then should see 'sent = 4 receive = 4 lost = 0'
    127.0.0.1 What Are its Uses and Why is it Important?


    4th (i haven't try before... but saw it when i google):
    at command prompt

    ipconfig /release then ipconfig /renew

    reboot your router and pc.

    Hmm.. Thanks a million. I will tried those step. The last step I tried before, no use. But the first 3 steps might show me some light. Thanks again

    Quote Originally Posted by BBTM View Post
    Best to get some one to your house n fixes it. Btw, did you turn off the network adapter? Can your laptop detect the WiFi from your router?
    My computer can detect network connection from the router both wired and wirelessly and can also detect other available WiFi signal from my neighbours. It is a strange problem. I will try out the steps that dreaming had suggested. And hope to detect what seemed to be causing the problem.
    I am not a photographer, just someone who happened to have a couple of cameras.
    My lousy shots

  20. #20

    Default Re: Need help with internet connection

    May be you want to take a look at IE(eg version 9) -->Internet Option -->Browsing History -->Settings and see where the Current Location is.

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