For many, price is still the main thing unless is ah gong's money. If HK and BKK can sell photographic equipments much cheaper than SG, then something is wrong. If shops in hdb estates and those located in orchard road are selling at same price, then something is wrong. If shops hiring locals and shops hiring foreigners both tell you fixed price, then something is wrong. If consumers buying online, after payment charges, shipping fees, Custom duties, cost of no warranty, etc find it more worth it than visiting the local store, then something is wrong.
What is TS concern here? Shops not making enough or salesman not earning enough?