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Thread: Complain about Tiger Air

  1. #1
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    Default Complain about Tiger Air

    Tiger air...should change name to "Con air"....

    Recently I booked online for air ticket to Phuket.

    I completed the ticketing details and credit card details, pressed submit, the website say there's an error in the Tiger airway website and was logged to its adminstrator.

    As I was rushing for work and did not want to fare price to keep increasing by the hour, I asked my dad to book for me....

    Later that day..we received 2 e-mails confirming 2 booking under my name for the same flight....

    We wrote numerous e-mail to Tiger air to cancel one of the tickets....we did not even get a reply..

    Now my air fare alone to Phuket increased from $200 to $350.....

    Why should I get penalised due to an internet error in Tiger Air's system....

    Other tricks noted in their website:
    - apply for 1 adult ticket to Phuket $19 (one way)
    - apply for 3 adults...subsequent ticket price become more expensive $49(one way)
    (hint..trick that I learn is to book seperately using another computer and different passenger name...but must book about the same time la....)

    Just want to share my experience and hope the rest of the CSers don;t fall for the same trap.....

    I can;t believe, Tiger Air (a subsidiary of SIA) also resort to this kind of dirty tactics.........

    Tiger Air....

  2. #2
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    suggest you write in to CASE.

    then cc the letter to the ops manager at Tiger... also cc to some MP will be great.

    serious!

  3. #3

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    I had encountered a similar incident few mths back while booking overseas
    hotel online. Just pay for the 1st ticket that went thru....dun pay for the 2nd
    ticket but fill up the "Letter of dispute" form to credit card company with
    those emails you wrote to Tiger Air regarding the error and they will
    investigate.

  4. #4
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    tks guys. Noted your advice....

  5. #5
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    once I tried to book online train ticket with KTM. tried 3 times to pay by credit card which produced an error. so boh pian went to buy from the station. then I saw them charging my credit card 3 times! so called the credit card to reject payment. some time later, saw them refund my credit card 3 times (which I didn't even pay the original charge). that month I gave extra to the charities

  6. #6
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    Quote Originally Posted by hwchoy
    once I tried to book online train ticket with KTM. tried 3 times to pay by credit card which produced an error. so boh pian went to buy from the station. then I saw them charging my credit card 3 times! so called the credit card to reject payment. some time later, saw them refund my credit card 3 times (which I didn't even pay the original charge). that month I gave extra to the charities
    Cool

  7. #7
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    Quote Originally Posted by Petf69
    I can;t believe, Tiger Air (a subsidiary of SIA) also resort to this kind of dirty tactics.........

    Tiger Air....
    I got similar experience with SIA. During 1 of SIA recent promotion for cheap fare to HKG, I used online to book for 2 tickets, at the page they asked for my credit card details, I was being careful, recheck the fare prices before hit the button to submit. I then realised SIA intends to charge me full normal fare! There was no "warning" before this, and I abort the booking immediately.

  8. #8
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    tks for sharing Astin.

  9. #9

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    Quote Originally Posted by Petf69
    Tiger air...should change name to "Con air"....

    Tiger Air....
    Becareful with this comment ..... it's SIA u r tokin, don play play ....
    always the Light, .... always.

  10. #10
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    Quote Originally Posted by hwchoy
    once I tried to book online train ticket with KTM. tried 3 times to pay by credit card which produced an error. so boh pian went to buy from the station. then I saw them charging my credit card 3 times! so called the credit card to reject payment. some time later, saw them refund my credit card 3 times (which I didn't even pay the original charge). that month I gave extra to the charities
    I'm surprised that they didn't try to claim from you the money they "accidently" refund to you.

  11. #11

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    Quote Originally Posted by hwchoy
    once I tried to book online train ticket with KTM. tried 3 times to pay by credit card which produced an error. so boh pian went to buy from the station. then I saw them charging my credit card 3 times! so called the credit card to reject payment. some time later, saw them refund my credit card 3 times (which I didn't even pay the original charge). that month I gave extra to the charities

    hi pal, maybe can help me understand better. If u didnt pay for the
    amt that was charged to u 3 times, it became an overdue outstanding
    amt. And when the 3 times refund from KTM came in, it will offset your
    outstanding amt, so what gain/extra do u have ?

  12. #12
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    Quote Originally Posted by cookiez
    hi pal, maybe can help me understand better. If u didnt pay for the
    amt that was charged to u 3 times, it became an overdue outstanding
    amt. And when the 3 times refund from KTM came in, it will offset your
    outstanding amt, so what gain/extra do u have ?
    He got his free tickets.

  13. #13

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    When paying online do be careful not to press submit repeatedly. Just press it ONCE and be patient, the verification process takes time. Each submit is treated as a new transaction.

  14. #14

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    I beg to differ ! I got Tickets to bkk for $101 return + taxes ! I think as long as you are careful to click once and book abt 1 month in advance most budget airline prices will range from $100-150 which is very cheap as compared to normal airlines. With these fares I go at least once a month LoL

  15. #15
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    Quote Originally Posted by Brett
    I beg to differ ! I got Tickets to bkk for $101 return + taxes ! I think as long as you are careful to click once and book abt 1 month in advance most budget airline prices will range from $100-150 which is very cheap as compared to normal airlines. With these fares I go at least once a month LoL
    Wa, u go bkk once a month?

  16. #16

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    yea

    1 trip - 5 days
    2 trips/mth - 3 days/trip

    Its cheaper then going disco ! (Cover charge buy drinks etc etc)

    Clubsnap Bkk gathering ?

  17. #17
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    Quote Originally Posted by cookiez
    hi pal, maybe can help me understand better. If u didnt pay for the
    amt that was charged to u 3 times, it became an overdue outstanding
    amt. And when the 3 times refund from KTM came in, it will offset your
    outstanding amt, so what gain/extra do u have ?

    From what I can see, the CC company cancelled the 3 charges. Then the company 'refunded' the money for the 3 charges.
    Hence, he got money out of it.

  18. #18
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    Quote Originally Posted by Brett
    yea

    1 trip - 5 days
    2 trips/mth - 3 days/trip

    Its cheaper then going disco ! (Cover charge buy drinks etc etc)

    Clubsnap Bkk gathering ?
    zhun bo?
    lolz!
    i onz u.. when ah?
    haahaha


    kopi?

  19. #19

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    31 march - 4 april
    21april - 24 april

    Heh ~ you leh ?

  20. #20
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    u made me tempted now!

    hmm...
    mum is going in on 1st april... kekekeke

    lemme check my schedules and get back to u!

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