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Thread: Need help with Virus Infection

  1. #1
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    Default Need help with Virus Infection

    I would appreciate it if anyone can help me get rid of the virus infection in my other computer or any advice.

    When I boot up and get into Windows, Norton gives me this message that the computer is infected with a virus.

    Object Name: c:\WINDOWS\System32\smsx.exe
    Virus Name : Trojan.KillAV
    Action Taken: Unable to repair this file.

    What is this file smsx.exe for? I ignore the message and am still able to run my applications and surf the Internet.

    I have a registered version of Norton AntiVirus 2004, have updated to the latest Virus Definitions from Norton and still unable to rid the virus.

    Please Help.
    Thanks

  2. #2
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  4. #4
    Senior Member Big Kahuna's Avatar
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    Default

    Try online scan from Trendmicro or Mcafee?

  5. #5
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    Default

    Thanks for all quick responses, really appreciate it.

    I just did a live update for the latest virus definition and scan my computer again. Norton detected the virus but is still unable to remove it.

    Anyway still appreciate any other help I can get. In the meantime will try the online scan as suggested.

    Thanks again

  6. #6
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    Quote Originally Posted by Drudkh
    there's some instructions here, try to follow it.

  7. #7
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    Quote Originally Posted by Drudkh
    there's some instructions here, try to follow it.
    Thanks Drudkh,

    I'm a noob as far as the computer is concerned, and have a phobia adding or removing files especially from WINDOWS/System itself.

    Keeping my fingers crossed, will read carefully and follow instructions as much as I can.

    Wish me luck.

  8. #8
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    You will have to edit the Windows Registry and remove the entry.
    Last edited by jbma; 18th February 2005 at 09:32 AM.

  9. #9

    Default

    Try to Start up the computer in safe mode (Press F8 when its booting up ) and run Norton. If still cant work, delete norton and install Avast Home edition, its FOC and has a boot up time scan. It removes viruses and most spyware.

  10. #10
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    Thank you all for advices and suggestions. Will try.
    I don't get the virus infection message from Norton anymore and the computer seems to be running fine.
    The virus may just be lurking.

  11. #11
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    Good for you.
    If the .exe file still exist in your PC, try to delete it.

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