Your Lowepro Warranty

weekh · 30th December 2004

Read long long time ago that some people got problem getting their Lowepro bag warranty honoured by the local agent. Is the situation still the same now?

I'm asking because I'm really impressed by the Targus warranty. Bought a Targus bag for my iBook some weeks ago from the Targus shop next to the Apple Centre located at Funan 5th floor. Somehow the velco came off. I got it exchanged for a brand new bag immediately. They did not even ask for recepit or prove of purchase. In fact I've thrown away the receipt.
This is what they meant by lifetime warranty!!!!

chaotic · 31st December 2004

wow. what if i have a really worn out targus bag.. can i change it for a new one? lol.

Venom81 · 31st December 2004

Wa..... so good got life time warranty.

satan_18349 · 31st December 2004

Lifetime warranty for bags normally covers the stitching problem... not on wear and tear...

tOGGY · 8th January 2005

I took a 2-year old Lowepro bag back to Cathay. The bag is the solid Magnum. The bag is in good but used condition - and has some material defect under the zip.
Cathay took the bag back for assessment. They called me after 3 days that they will replaced it free with a brand new one.
Of course, I am quite pleased with the outcome. No hassle at all and no charges.
From my experience, it seems that Cathay and Lowepro is determined to honour their lifetime warranty clause covering workmanship and material defect.

reachme2003 · 8th January 2005

Originally Posted by tOGGY

I took a 2-year old Lowepro bag back to Cathay. The bag is the solid Magnum. The bag is in good but used condition - and has some material defect under the zip.
Cathay took the bag back for assessment. They called me after 3 days that they will replaced it free with a brand new one.
Of course, I am quite pleased with the outcome. No hassle at all and no charges.
From my experience, it seems that Cathay and Lowepro is determined to honour their lifetime warranty clause covering workmanship and material defect.

when did it happened?

icarus · 8th January 2005

Originally Posted by tOGGY

I took a 2-year old Lowepro bag back to Cathay. The bag is the solid Magnum. The bag is in good but used condition - and has some material defect under the zip.
Cathay took the bag back for assessment. They called me after 3 days that they will replaced it free with a brand new one.
Of course, I am quite pleased with the outcome. No hassle at all and no charges.
From my experience, it seems that Cathay and Lowepro is determined to honour their lifetime warranty clause covering workmanship and material defect.

Did u present your receipt?

evq · 9th January 2005

I think they shouldn't require us to provide receipt, cos it should be Life-time warranty, 2nd, Cathay is the distributor in Singapore. Correct me if I'm wrong.

fengwei · 9th January 2005

Originally Posted by evq

I think they shouldn't require us to provide receipt, cos it should be Life-time warranty, 2nd, Cathay is the distributor in Singapore. Correct me if I'm wrong.

Hope this is true, 'cause I couldn't find my receipt

tOGGY · 9th January 2005

Originally Posted by reachme2003

when did it happened?

It happened recently. The bag was collected some days back and it is still not opened yet.

I did not have to provide them the receipt.

What happened in my case was that it was a genuine material defect. I studied the warranty clauses very carefully and 'material defect' is clearly covered.
I emailed to Lowepro as well as Cathay direct and ask for help. I was then required to bring the bag to the shop.
While at Cathay, the person attended to me did check that the defect was not due to abuse - but the good condition of the rest of the bag spoke for itself. There was no fuss, everything was pleasant and easy enough.
I mustered a big smile and gently request for repair of the affected area. I did not ask for a direct replacement, of course.
A few days later, I got my New Year present - happy as a lark.

tOGGY · 9th January 2005

Originally Posted by fengwei

Hope this is true, 'cause I couldn't find my receipt

Actually, the warrant I read did point to the need for a receipt. This is only fair to the company because of various real reasons not discussed here (company gift, stolen goods etc)

SNAG · 9th January 2005

Not sure if this will spark an onslaught of people with their defective bags, but any idea as to who did you approach on for assistance?

kevyan · 10th January 2005

Originally Posted by evq

I think they shouldn't require us to provide receipt, cos it should be Life-time warranty, 2nd, Cathay is the distributor in Singapore. Correct me if I'm wrong.

Yes, Cathy Photo is the distributor in Singapore for Lowepro . Their office is

Cathay Photo Store (Pte) Ltd.
315 Outram Road #05-06
Tan Boon Liat Bldg.
Singapore 169074

Tel: (65) 6225-3788
Fax: (65) 6225-5990
Email: cathayph@pacific.net.sg
Web: www.cathayphoto.com.sg

evq · 10th January 2005

Originally Posted by kevyan

Yes, Cathy Photo is the distributor in Singapore for Lowepro . Their office is

Cathay Photo Store (Pte) Ltd.
315 Outram Road #05-06
Tan Boon Liat Bldg.
Singapore 169074

Tel: (65) 6225-3788
Fax: (65) 6225-5990
Email: cathayph@pacific.net.sg
Web: www.cathayphoto.com.sg

Thanks for the verification, kevyan.

Originally Posted by tOGGY

Actually, the warrant I read did point to the need for a receipt. This is only fair to the company because of various real reasons not discussed here (company gift, stolen goods etc)

U have a point.
If Cathay do accept replacement without receipt, it WILL be out of good gesture & serivce. Anyway, their services are already good in general.

KeyserSoze · 16th February 2005

1 for 1 brand new exchange on LowePro for me in Oz studying (the old one broke after carrying it in and out to class everyday with all my camera gear) .

Sticking to them instead of the funky Crumpler ones... forvever.

Already have 3-4 lowepro bags ? I Lost count.

The Pro Trekker AW II can store even my Panasonic DVX camera, wireless lavs, monitor, headphones, batteries tapes, french flag, firewire... GREAT STUFF these Lowepros. and cheaper than video brands like Porta Brace too.

30th December 2004	#1
weekh Senior Member Join Date: Sep 2004 Posts: 3,364	Your Lowepro Warranty Read long long time ago that some people got problem getting their Lowepro bag warranty honoured by the local agent. Is the situation still the same now? I'm asking because I'm really impressed by the Targus warranty. Bought a Targus bag for my iBook some weeks ago from the Targus shop next to the Apple Centre located at Funan 5th floor. Somehow the velco came off. I got it exchanged for a brand new bag immediately. They did not even ask for recepit or prove of purchase. In fact I've thrown away the receipt. This is what they meant by lifetime warranty!!!!

31st December 2004	#2
chaotic Member Join Date: Feb 2002 Posts: 738	wow. what if i have a really worn out targus bag.. can i change it for a new one? lol.

31st December 2004	#3
Venom81 Workshop/Shoot Organiser Join Date: Nov 2004 Posts: 4,944	Wa..... so good got life time warranty.

31st December 2004	#4
satan_18349 Member Join Date: May 2004 Location: hell 極樂世& Posts: 1,505	Lifetime warranty for bags normally covers the stitching problem... not on wear and tear...

8th January 2005	#5
tOGGY Member Join Date: Oct 2004 Posts: 522	I took a 2-year old Lowepro bag back to Cathay. The bag is the solid Magnum. The bag is in good but used condition - and has some material defect under the zip. Cathay took the bag back for assessment. They called me after 3 days that they will replaced it free with a brand new one. Of course, I am quite pleased with the outcome. No hassle at all and no charges. From my experience, it seems that Cathay and Lowepro is determined to honour their lifetime warranty clause covering workmanship and material defect.

9th January 2005	#8
evq Senior Member Join Date: Jul 2004 Location: The 13th floor Posts: 789	I think they shouldn't require us to provide receipt, cos it should be Life-time warranty, 2nd, Cathay is the distributor in Singapore. Correct me if I'm wrong.

9th January 2005	#12
SNAG Member Join Date: Jun 2002 Posts: 1,410	Not sure if this will spark an onslaught of people with their defective bags, but any idea as to who did you approach on for assistance?

16th February 2005	#15
KeyserSoze Member Join Date: Dec 2003 Location: SG. Posts: 130	1 for 1 brand new exchange on LowePro for me in Oz studying (the old one broke after carrying it in and out to class everyday with all my camera gear) . Sticking to them instead of the funky Crumpler ones... forvever. Already have 3-4 lowepro bags ? I Lost count. The Pro Trekker AW II can store even my Panasonic DVX camera, wireless lavs, monitor, headphones, batteries tapes, french flag, firewire... GREAT STUFF these Lowepros. and cheaper than video brands like Porta Brace too.