NEWSFLASH: Nikon recalls D100!
(Friday, July 26, 2002 - 12:13 ET)

White Balance Bracketing function may give unpredictable results in certain situations...

You read it here first: Nikon Inc. has announced on its Canadian and North American websites a product recall on the Nikon D100 Digital SLR which recently began shipping. According to the notices, the camera may give unpredictable results when the White Balance Bracketing feature is used whilst the Image Review function is enabled, or if the "Monitor" button is pressed whilst images are still being written to the CompactFlash card.

The problem apparently can't be fixed by an end-user flash update, as Nikon are offering a service program to fix the problem. In Canada, the turnaround time is noted as "two business days"; in the US there is no mention of turnaround that we can see. Cameras shipping to dealers currently have already been updated, and can be identified by the presence of a small blue or green dot on the outside of the box next to the serial number according to the Canadian notice. We don't know if the blue / green dot applies outside of Canada as the US notice suggests customers "take a photograph and preview it on the rear LCD. Use the left or right Multi Selector to display the shooting information." They'll then be able to see the firmware version (FIRM VER) listed. Cameras with v1.0 need to be updated.


Original Source Press Release:

Important notice for D100 owners (Canada)
An issue has been discovered that may affect the performance of the Nikon D100 Digital Single Lens Reflex camera's "White Balance Bracketing" feature.
When Image Review (Custom Setting 1) is set to "On" and Bracket Set (Custom Setting 11) is set to "WB Bracketing" it is possible that the White Balance bracketing feature may not perform as expected. Additionally, if Image Review is "Off" but the "Monitor" button is pressed while images are being written to the CF Card the White Balance bracket may not perform as expected. If the CF Card Access Light is lit this indicates that images are being written to the card.

Proper operation with the above settings should result in more than one image being photographed, each with a different white balance setting. Cameras exhibiting the abnormal behavior may photograph several images without the expected changes for White Balance settings.

Nikon has developed a solution for this issue. Users who would like to have this adjustment performed may forward their camera via Purolator Collect (insure for $100 value) to the attention of:



Nikon Canada Inc
Service Department
1366 Aerowood Drive
Mississauga, Ontario
L4W 1C1
Shipping Reference #WBGB


Turnaround time in our Mississauga service center will be within two business days. Please allow additional time for shipping. Only cameras imported by Nikon Canada Inc. and sold through its authorized dealer network qualify for this service.

All D100's currently being supplied to our dealers have already been updated. To see if a camera has been adjusted, please check for a small blue or green dot next to the serial number on the outside of the box that the camera came packaged in.

Nikon Canada Inc apologizes for any inconvenience that this may cause.


--------------------------------------------------------------------------------

Nikon Technical Note: D100 White Balance Bracket (USA)

An issue has been discovered that may affect the performance of the Nikon D100 Digital Single Lens Reflex camera’s “White Balance Bracketing” feature.

When Image Review (Custom Setting 1) is set to “On” and Bracket Set (Custom Setting 11) is set to “WB Bracketing” it is possible that the White Balance bracketing feature may not perform as expected. Additionally, if Image Review is “Off” but the “Monitor” button is pressed while images are being written to the CF Card the White Balance bracket may not perform as expected. If the CF Card Access Light is lit this indicates that images are being written to the card.

Proper operation with the above settings should result in more than one image being photographed, each with a different white balance setting. Cameras exhibiting the abnormal behavior may photograph several images without the expected changes for White Balance settings.

Only cameras with the 1.0 version of the firmware will show this problem. To view the camera’s firmware version, take a photograph and preview it on the rear LCD. Use the left or right Multi Selector to display the shooting information. If the “FIRM VER” is 1.0 please follow the steps below. Any other firmware version will not exhibit this issue.

Nikon has developed a solution for this issue that can be performed at Nikon’s service center. Any user who feels that this issue might interfere with their shooting should contact Nikon and request a pick up tag. There are two ways to contact us:
On the Web, go to www.nikonusa.com and click the “Contact Us” link at the top of the page. Choose “Photo Equipment” from the first popup menu and “Digital Cameras” from the second. Click “Next.” On the following page enter “D100” in the Product popup and fill in your name full contact and shipping information.

In the “Message” section enter either “D100 Return Shipping” if you just want Nikon to email you a prepaid shipping label or “D100 Return - Need Box” if you wish Nikon to send you a box with a return label to return your camera in. You should recieve your shipping information the same day.
You may also call us toll-free at 1-800-645-6687; be aware that you may need to wait to speak with a representative.
After receiving your packaging or label, Nikon will have the camera picked up at your location and returned to the Service Department. Nikon will adjust the camera and then return it to you as soon as possible. This service and shipping will be provided at Nikon’s expense.

There are no other known issues regarding the D100 at this time. This Nikon transaction, with Nikon bearing the shipping expenses, is available only in connection with this issue. For other repairs, either in or out of warranty, please ship or bring your D100 to an authorized Nikon Repair center; all costs related to shipping a product for repair are the customer’s expense.

Nikon apologizes for any inconvenience that this may cause.