I'm quite a newbie to photography, and recently got a sony v3 from AP, since it has quite a good 'name'. However I'm dissapointed with the quality of service it given me in two occasions.
My first photo taken with v3 starts with filename DSC.. 9000++ . I'm need to know how can I check the shutter count/click for the cam.
Went to AP to enquire about the cam. Spoke first to a a very young guy. As i know from the promo, there's a ms stick voucher and 2 yrs extended warranty along with the cam. I asked him, and he said there's no more vouchers for the new stock anymore. and the warranty is one year. I asked him whether he wants to check with other 'older' guys, he stilll said there isn't.
So I waited a while and checked with another (older) guy. Well, viola, he confirmed there IS ms stick voucher and the warranty can be exchanged at sony bugis. Fine, I'll give the young guy the benefit of the doubt for the warrantly part, but for the memory stick?? I asked him to confirm and yet he insisted there's no voucher. don't know he's really ignorant or act blur!
So, i got the cam from AP on thursday. went back and found out the filename started from DSC.. 9000+ .jpg. Was shocked! Has the cam already taken 9000+ photos?
Went back on Sat 18 Dec to ask the same guy. At first he just give a reason that i need to format the card and it'll be alright. Luckily i brought a laptop + card reader along. I formatted the card using my laptop. put it back, and the counter is still the same.
I went back to shop, then he try to put a memory stick in and took four pictures and said "see, now it's 1/4, 2/4".. c'mon. I'm not an idiot. The filename is right below, and he's try to bluff me off by showing the no. of pictures in the card! I asked him to bring out a new cam and show me whether it's the same, then he said they are very busy (implying can't entertain me), and no more stock, even the display set! He ask me to go to sony gallery @ bugis to check. What kind of customer service is this?
I decide to go sony gallery to give it a try. and before i leave, I checked on the display, and THERE! I see a v3 displayed on the shelf! so is he trying to CHEAT ME by saying "there's no more stock, even the display is sold off"??!!
I'm utterly dissapointed by this kind of service it's providing. it's as though i look 'new' to photography and they not giving me a damn! Is it those who spend a lot on the shop/ or know the sales persons get better service?? I wonder??