Page 1 of 3 123 LastLast
Results 1 to 20 of 54

Thread: Would You Believe It - TTSH change of appointments now incur a $10 charge!

  1. #1

    Default Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Talk about increasing medical bills...now made worst by administrative charges. According to the receptionist I spoke to, the admin charge is regardless of whatever reason you (the patient or relative) have, as long as you and not the doctor/specialist are the one who initiates the change.

    Edited...brought forward here some of my replies below, as most people do not read through the long thread

    ... I did ask the receptionist and her reply was that it was across the board. It's no charge only when it is initiated by the Doctor/Specialist. In my case, I gave notice more than a week as the need had arisen only then. I told her what was my mum's situation and why the need to change, but she said it is an across the board charge.

    On the other hand, "Change of Appointment" had always been part of "Service" or accepted as part of Service of a company. It looks like that service culture is going to change in order to contain abuse. But abusing a service is found everywhere, there will always be some bad eggs within a basket. So are the good eggs going to be punished too?

    Changing appointments is part and parcel of an Appointment system. Abuse is bound to happen anywhere. Now it is looking like with a stroke of hand, in wiping out abuse (if indeed, this is the reason), a charge is slapped on everybody good and bad. By charging for it, the Service provider is effectively saying "No more Service for changing of appointments". "Change of Appointments" is now like medicine or consultation.

    And if the precedent is set by a Government hospital...other private institution would want to do the same...then what are we faced with.

    On TTSH website, under Change of Appointment, there is zero mention of charging. Right now, we are seeing another instance of lack of transparency or is it a case of some "hero" somewhere trying to prove something.

    We don't know if this is specific to TTSH or other hospitals and polyclinics and worst, GPs are practising this!

    -
    Spree86: "Was the appointment randomly allocated to you or did they consult you beforehand? The last time I brought my mum to a specialist at TTSH, the counter staff confirmed the date with us before putting down the date for the next appointment."
    No, it is always an "agreed" date in advance. But who can foretell if any unforeseen circumstances will or will not force a change in appointment? That is why all organizations with an Appointment System in place recognize the need for change. TTSH even has phone numbers and a webpage assigned specifically for "Change of Appointment".

    My mum is on long-term outpatient Specialist care at TTSH and there are scheduled appointments like quarterly or bi-monthly. The next appointment is always pre-scheduled in advance. Todate for the last few years we have been able to keep to appointment dates, but only this time, a re-scheduling had to be made. I requested the change more than a week prior to that appointment, so that gives them sufficient time for whatever is needed. But I was surprised when I was told that they are charging $10 admin fee for the change.
    Last edited by micah4; 9th March 2012 at 04:11 PM.

  2. #2
    Moderator diver-hloc's Avatar
    Join Date
    Apr 2007
    Location
    Somewhere North
    Posts
    5,201

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Err... why not ??

    If you change your date from date A to date B.... didn't you just deprive another person of one of those dates ??

    Scuba & Father... For Life

  3. #3
    Member voxies09's Avatar
    Join Date
    Apr 2010
    Location
    Singapore
    Posts
    651

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    they should credit us $10 back if the doctor/specialist are the one changed the appointment..

    no, when we change to Date B, they will check if there is enough SLOT or not. Hence, it will not deprive other person
    Canon Kiss X4 | 18-55mm f3.5-5.6 IS II Kit lens | 50mm f1.8

  4. #4
    Senior Member cichlid's Avatar
    Join Date
    Dec 2006
    Location
    S'pore
    Posts
    5,060

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    May be there are just too many people wanting to change appointments, making the hospital so busy doing this admin work. Charging for it may deter people from doing so and lessen the admin work.

  5. #5

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Yes and no correct method. it will be good to test it out. dun kill a system which yet to launch. it may work.
    Eat breath LIVERPOOL!!!

  6. #6

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    what if hospital put aeroplane? sometime they schedule your appointment on sat or sun. when u reach there they will say no doctor on sat and sun, they ask u to go home. i kanna before, my friend also kanna before.
    Objection !!!

  7. #7

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by diver-hloc View Post
    Err... why not ??

    If you change your date from date A to date B.... didn't you just deprive another person of one of those dates ??
    I see, so if you have an elderly with chronic sickness with established schedule with a specialist (on long term care) you don't mind paying $10 everytime when need arises and have to change date due to unforeseen circumstances...is that what you're saying??

  8. #8

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by cichlid View Post
    May be there are just too many people wanting to change appointments, making the hospital so busy doing this admin work. Charging for it may deter people from doing so and lessen the admin work.
    I did ask and it is an across the board charge! So this means that even the legitimate gets penalised for having to change appointments!

  9. #9
    Deregistered wootsk's Avatar
    Join Date
    Aug 2007
    Location
    Small Island
    Posts
    1,689

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by micah4 View Post
    Talk about increasing medical bills...now made worst by administrative charges. According to the receptionist I spoke to, the admin charge is regardless of whatever reason you (the patient or relative) have, as long as you and not the doctor/specialist are the one who initiates the change.
    O.o, i think i rather pay $10 to the hospital than the ERP.

  10. #10
    Moderator diver-hloc's Avatar
    Join Date
    Apr 2007
    Location
    Somewhere North
    Posts
    5,201

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by micah4 View Post
    I see, so if you have an elderly with chronic sickness with established schedule with a specialist (on long term care) you don't mind paying $10 everytime when need arises and have to change date due to unforeseen circumstances...is that what you're saying??

    If I have an elderly with chronic sickness... $10 is the least of my problem... If I could settle all problem with $10... I'll be a happy man.

    Scuba & Father... For Life

  11. #11
    Senior Member
    Join Date
    Feb 2005
    Location
    sing
    Posts
    3,353

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by micah4 View Post
    I did ask and it is an across the board charge! So this means that even the legitimate gets penalised for having to change appointments!
    Just for a test, please write an official complaint to the Health Minister. Please publish his reply to you, here in Clubsnap. He may have a legitimate reason.
    There could be irresponsible people who willy-nilly change appointments often.

  12. #12

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by diver-hloc View Post
    If I have an elderly with chronic sickness... $10 is the least of my problem... If I could settle all problem with $10... I'll be a happy man.
    Your reply makes no sense at all!

  13. #13

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by ricohflex View Post
    Just for a test, please write an official complaint to the Health Minister. Please publish his reply to you, here in Clubsnap. He may have a legitimate reason.
    There could be irresponsible people who willy-nilly change appointments often.
    Thought of doing that...I might pose that at their facebook page.

  14. #14
    Senior Member edutilos-'s Avatar
    Join Date
    Dec 2010
    Location
    The Universe
    Posts
    5,991

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by micah4 View Post
    Talk about increasing medical bills...now made worst by administrative charges. According to the receptionist I spoke to, the admin charge is regardless of whatever reason you (the patient or relative) have, as long as you and not the doctor/specialist are the one who initiates the change.
    Perhaps it is a way to discourage people from changing appointments. Some people change last minute, and then the slot is empty... And no one goes and the slot is wasted. Maybe if you see it from that angle?

    I suspect if you can provide a legitimate reason for change of appointment, it can be waived?

  15. #15

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by edutilos- View Post
    Perhaps it is a way to discourage people from changing appointments. Some people change last minute, and then the slot is empty... And no one goes and the slot is wasted. Maybe if you see it from that angle?

    I suspect if you can provide a legitimate reason for change of appointment, it can be waived?
    I do concur with you on that. And I did ask the receptionist and her reply was that it was across the board. It's no charge only when it is initiated by the Doctor/Specialist. In my case, I gave notice more than a week as the need had arisen only then. I told her what was my mum's situation and why the need to change, but she said it is an across the board charge.

    On the other hand, "Change of Appointment" had always been part of "Service" or accepted as part of Service of a company. It looks like that service culture is going to change in order to contain abuse. But abusing a service is found everywhere, there will always be some bad eggs within a basket. So are the good eggs going to be punished too?

    Changing appointments is part and parcel of an Appointment system. Abuse is bound to happen anywhere. Now it is looking like with a stroke of hand, in wiping out abuse (if indeed, this is the reason), a charge is slapped on everybody good and bad. By charging for it, the Service provider is effectively saying "No more Service for changing of appointments". "Change of Appointments" is now like medicine or consultation.

    And if the precedent is set by a Government hospital...other private institution would want to do the same...then what are we faced with.

    On TTSH website, under Change of Appointment, there is zero mention of charging. Right now, we are seeing another instance of lack of transparency or is it a case of some "hero" somewhere trying to prove something.

    We don't know if this is specific to TTSH or other hospitals and polyclinics and worst, GPs are practising this!

    ==

  16. #16

    Default

    Was the appointment randomly allocated to you or did they consult you beforehand? The last time I brought my mum to a specialist at TTSH, the counter staff confirmed the date with us before putting down the date for the next appointment.

  17. #17

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by spree86 View Post
    Was the appointment randomly allocated to you or did they consult you beforehand? The last time I brought my mum to a specialist at TTSH, the counter staff confirmed the date with us before putting down the date for the next appointment.
    No, it is always an "agreed" date in advance. But who can foretell if any unforeseen circumstances will or will not force a change in appointment? That is why all organizations with an Appointment System in place recognize the need for change. TTSH even has phone numbers and a webpage assigned specifically for "Change of Appointment".

  18. #18

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Agreed that it's rather steep, like the ERP fine! There's nothing on their website too about this
    Confirm with another receptionist?
    But tough if it's implemented and you have an erratic schedule. Did you check with other hospitals? Change to one that's more convenient?
    -------------------------------
    Endure. In enduring grow strong.

  19. #19
    Senior Member Big Kahuna's Avatar
    Join Date
    Dec 2004
    Location
    Singapore, Singapore, Singapor
    Posts
    2,127

    Default

    Singapore is a fine city, remember

  20. #20

    Default Re: Would You Believe It - TTSH change of appointments now incur a $10 charge!

    Quote Originally Posted by Big Kahuna View Post
    Singapore is a fine city, remember
    Yah, now you put it that way, it is indeed a fine for changing appointments!

Page 1 of 3 123 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •