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Thread: What happens if the lens' a lemon?

  1. #1

    Default What happens if the lens' a lemon?

    Can someone help me with this.

    If I buy 3rd party lens and find a bad copy, do I exchange it with

    1. The shop I've bought from
    2. The manufacturer
    3. my tough luck (nothing can be done?)

  2. #2
    Moderator ortega's Avatar
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    Default

    Quote Originally Posted by T.A.
    Can someone help me with this.

    If I buy 3rd party lens and find a bad copy, do I exchange it with

    1. The shop I've bought from
    2. The manufacturer
    3. my tough luck (nothing can be done?)

    try the shop first.

  3. #3

    Default

    What if the shop does not bother since some lens are ordered and they do not have extra available?

  4. #4

    Lightbulb

    if it is bought in good faith, seek assistance from CASE or Small Claims Tribunal. CASE is a better bet.
    Last edited by reachme2003; 20th November 2004 at 10:58 PM.

  5. #5

    Default

    You gotta define how you arrived at the conclusion it's a "lemon". A comparison to other similar lenses may be a valid way to go.

    After that, you should bring it to the service center of the manufacturer. If the manufacturer doesn't have a service center here, then you're probably out of luck, and need to ship it somewhere. I'm assuming that it's covered by warranty, otherwise it may be less of a hassle to bring it to a camera repair shop such as TCW.

    But you need to get the first part clear ... how do you define the problem, and can it be replicated ? Have you tried it on others' similar camera bodies, and have you tried similar lenses that do not exhibit the problem ?

    Hope this helps.

  6. #6
    Senior Member
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    Default

    Quote Originally Posted by T.A.
    Can someone help me with this.

    If I buy 3rd party lens and find a bad copy, do I exchange it with

    1. The shop I've bought from
    2. The manufacturer
    3. my tough luck (nothing can be done?)
    Firstly you need to examine in detail the manufacturers warranty. Chances are it will only cover defective materials and workmanship. What it will not cover is poor performance in most cases. This doesn't mean you don't have recourse, as most manufacturers will attempt to rectify image problems with a lens, providing the lens is demonstrably sub-standard.

    On the down side your lens might be away being fixed for many months and you may find yourself in recept of a transportation bill for the cost of sending the lens to and from the repair facility.
    The Ang Moh from Hell
    Professional Photography - many are called, few are chosen!

  7. #7

    Default

    Thanks for all the reply.
    I'm more worried since I'm buying in Malaysia and not Singapore. RM$1200 cash only for the Tamron 28-75 f2.8 (new) is the cheapest I've found so far but the retail assistant told me that 'it's my luck' for 3rd party lens.

  8. #8

    Default

    Quote Originally Posted by T.A.
    Thanks for all the reply.
    I'm more worried since I'm buying in Malaysia and not Singapore. RM$1200 cash only for the Tamron 28-75 f2.8 (new) is the cheapest I've found so far but the retail assistant told me that 'it's my luck' for 3rd party lens.
    That's about the same price as here in SG for the Tamron lens. It's a good lens for the money I think.

    3rd party lenses are not that bad, especially in the recent years. I suggest you go for it if it has local warranty. Otherwise just come down to SG to fetch one lah

  9. #9
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    if you're not buying via mail order, test it out in the shop first.

  10. #10

    Default

    Quote Originally Posted by fengwei
    That's about the same price as here in SG for the Tamron lens. It's a good lens for the money I think.

    3rd party lenses are not that bad, especially in the recent years. I suggest you go for it if it has local warranty. Otherwise just come down to SG to fetch one lah
    Aiyoh, conversion rate is about 2.3x now. Quoted ~S$600+ so at least RM$1380.

  11. #11

    Default

    Quote Originally Posted by mpenza
    if you're not buying via mail order, test it out in the shop first.
    Need to place 25% deposit for the order, they may not refund...
    Wonder if the people will give face if I test

    Where to get cheap Tamrons in Singapore?

  12. #12
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    Cheap Tamrons? Try MS Color www.mscolor.com.sg
    or Alan Photo @ Sim Lim Square

    Quote Originally Posted by T.A.
    Need to place 25% deposit for the order, they may not refund...
    Wonder if the people will give face if I test

    Where to get cheap Tamrons in Singapore?

  13. #13

    Default

    Quote Originally Posted by plinius
    Cheap Tamrons? Try MS Color www.mscolor.com.sg
    or Alan Photo @ Sim Lim Square
    Maybe I not familiar with them, that's why they charge me more. AP gave me the highest quote the last trip out to Singapore.

  14. #14
    Senior Member Pablo's Avatar
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    Quote Originally Posted by T.A.
    Can someone help me with this.

    If I buy 3rd party lens and find a bad copy, do I exchange it with

    1. The shop I've bought from
    2. The manufacturer
    3. my tough luck (nothing can be done?)
    I am guessing it MAY be similar where you are... It goes like this :-

    If the lens is bought under 7 days ago, take it back to point of purchase.
    Show the problem.
    It is then reguarded as DOA (dead on arrival).
    The seller then applies for an RA (return authority) at which point you are issued with a new one.
    Here, the replacement is given BEFORE the RA # has been recieved.
    This is done as an RA is not too hard to get if you deal often with the supplier.

    If all else fails go to your option 3 but with a twist. Insert it in a few glasses of Gin and get plastered...tomorrow is another day.... kidding

    I hope you get satisfaction and the seller looks after you.
    Time, is an effortless construction :)

  15. #15

    Default

    Quote Originally Posted by Pablo
    I am guessing it MAY be similar where you are... It goes like this :-

    If the lens is bought under 7 days ago, take it back to point of purchase.
    Show the problem.
    It is then reguarded as DOA (dead on arrival).
    The seller then applies for an RA (return authority) at which point you are issued with a new one.
    Here, the replacement is given BEFORE the RA # has been recieved.
    This is done as an RA is not too hard to get if you deal often with the supplier.

    If all else fails go to your option 3 but with a twist. Insert it in a few glasses of Gin and get plastered...tomorrow is another day.... kidding

    I hope you get satisfaction and the seller looks after you.
    Oh, I see. Thanks.

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